回复来自Classic Hotel Harmonie的Leiter Front OfficeTheresa S
2015年9月11日已回复
Dear DWtKo, firstly we are sorry for your unpleasant stay! You are right, that the Single Classic Rooms are quite small and most practical for just one or two nights. I would have loved taking to you directly and apologize for the inconveniences you had during your stay, maybe I could have turned your mood in a positive way. Be sure that we remind Housekeeping in an insistently manner not to call before 11:00 am in a stayover room. The rate of 164,00 € was adapted due to a trade fair in Cologne. By reserving from our website the breakfast is included in all rates without additional cost. In your guest profile we noted your comments and hopefully you will give us another opportunity. Kind regards from Classic Hotel Harmonie Team
回复来自Classic Hotel Harmonie的Leiter Front OfficeTheresa S
2015年4月29日已回复
Dear Guest, thank you for telling about your stay at Classic Hotel Harmonie. Firstly I apologize for the unhappy experience you made and I understand your disappointment. The differences of the categories are more in furniture and style than in size (not all the rooms of this category are the same size). The room you stayed in was a Deluxe Room (#156). Unfortunately it is indeed not one of the biggest rooms. We are more upset about your comment on reception. The staff members behavior do not demonstrate a warm welcome; it is not acceptable and defiantly not usual. It would be a special pleasure to welcome you if you would give us another opportunity. Best regards. yours sincerely, Th. Stretz /Front Office Manager