Dear Charles, Thank you for taking the time to share your feedback following your recent stay at the Excelsior Hotel Ernst. We are delighted to read that you enjoyed our breakfast, the dinner in our restaurant and our suite overlooking the cathedral, indeed that is a breathtaking view. It would be our pleasure to welcome you back in the future. Kind regards, Henning Matthiesen Geschäftsführender Direktor
Dear Zhanine J Thank you very much for choosing the Excelsior Hotel Ernst and for reviewing us here on Tripadvisor. We are very pleased to read that you felt comfortable in our classy rooms and that our staff managed to amaze you from front desk to door men. We always strive to create individual moments for our guests and are delighted that you had such a pleasant stay with us. On behalf of the entire team we do hope that we will be able to welcome you again in the future. Kind regards Henning Matthiesen Managing Director
Dear Sherri S Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It is great to read that we could surprise you not only with our excellent location next to the Cathedral and the fantastic view on the Cathedral but also with the design of the Excelsior Hotel Ernst according to the motto “tradition and innovation”. We are very happy about your positive evaluation and we will share your compliments with the entire team. We really hope to welcome you back in Cologne and the Excelsior Hotel Ernst in the not too distant future. Kind regards Henning Matthiesen Managing Director
Dear niagarariverfatman, thank you very much for being our guest and for sharing your feedback with us. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are glad to read that you enjoyed your stay with us and that you would return to our Hotel. Your comment has been shared with the whole team. We hope to welcome you back in our hotel very soon. Kind regards, Henning Matthiesen Managing Director