Dear “Camper22988218812”, First of all I would like to thank you for being a guest at the Cologne Marriott Hotel, as well as taking the time to give us feedback regarding your recent stay on Trip Advisor. Maybe you could write me an e-mail to ozren.mitrovic@marriott.com with your booking details so we can find out how we can reach next time the top score of 5/5. If your travel plans bring you again back to Cologne, we would be more than happy to be your hosts again. Kind regards, Ozren Mitrovic Market Marketing Manager
Dear 796gabrielh, First of all, I would like to thank you for choosing the Cologne Marriott Hotel as your home away from your own. I would also like to apologize for the inconvenience you had with the laundry service provided. I can assure you, that this isn’t the service we want to convey. We will discuss this with the respective department heads to make sure this isn't happening again. If your travel plans bring you again back to Cologne, we would be more than happy to be your hosts again. If there is anything else we can do for you, you can contact our Director of Operations, Mr. Mandeep Singh via e-mail: mandeep.singh@marriotthotels.com. Kind regards, Ozren Mitrovic Market Marketing Manager