Dear Ben D, Thank you for taking a moment to let us know about your stay at our new Hotel Riu Plaza España. It is a great pleasure to hear you thoroughly enjoyed your time!! I am delighted to hear what a wonderful time you had and we are grateful to read that the 360 sky bar, the room and the breakfast offer live up to your expectations. Once again, thank you for your kind words! We will forward them with our team since your comments are greatly appreciated. It was such a pleasure having you with us and we look forward to welcoming you back for many more future stays. Best regards, Hotel Riu Plaza España Online Reputation Manager
Dear ramii524, Thank for trusting us and for this inspiring review and for choosing our new Hotel Riu Plaza España!! We are very glad to know that you enjoyed your vacation at our lovely property. Please rest assure that will share your comment with our team as they will love to hear they made such a wonderful impression on you. We hope you will choose to stay with us again on your next visit. Best regards, Hotel Riu Plaza Espana Online Reputation Manager
Dear Mark, Thank you so much for taking your time to share your impressions and for choosing our new Hotel Riu Plaza España. We are very disappointed to understand that, in general, you have not enjoyed your stay at our new Hotel Riu Plaza España and we offer our most sincere apologies for not having met our quality standards with our products and services! We have inaugurated this emblematic hotel with great enthusiasm, being aware of the great interest that this opening would raise among the public; However, we must admit that the demand has exceeded our expectations and the volume of visits from Madrid visitors, guests and tourists, both domestic and foreign, has been greater than we had estimated. Please rest assured that your comment has been forwarded to our management team for a proper follow up of your case. We look forward to serving you again and to have the opportunity to exceed your expectation. Sincerely, Hotel Riu Plaza España Online Reputation Manager
Dear Alfonso S, Thank you very much for staying at our new Hotel Riu Plaza España and for sharing your experience with us! It is a real pleasure to understand that you enjoyed your stay in Madrid! We appreciate your kind words and compliments! It has been a pleasure to take care of you as you deserve! We also take note of your constructive criticisms and will share them with our Management team to take actions acordingly! We hope to host you again in one of our worldwdie hotels in the future! Greetings, Hotel Riu Palza Spain Online Reputation Manager