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马德里格兰维亚崔普酒店
Hotel Madrid Gran Via by Melia

1,589 条点评
在458家马德里酒店排名第246
旅客 (446)
360
全景 (28)
客房和套房 (282)

关于

在 马德里 的 458 家酒店中排名第 246
地点
卫生与卫生
服务
优惠度
酒店设施
客房服务
免费高速WiFi
酒吧/大堂
公用Wifi
干洗服务
提供早餐
无烟酒店
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
客房内冰箱
空调
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
位于中心地带
酒店链接
访问酒店网站
酒店优惠信息

位置

全屏
100非常适合步行
评分:100/100
890 家餐厅0.5 公里内
211 个景点0.5 公里内
1,589 条点评
23问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
他们给我的房间(双人间)有点小,但很舒适。最重要的是,酒店的地理位置非常优越。这家酒店不便宜,但它确实位于这座城市的中心。早餐丰盛又美味。
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与 Meliá Hotels International 合作收集的点评
房间舒适,但我拥有不愉快的体验,半夜我在睡觉时有人走进我的房间。工作人员不发表任何评论。所以如果你入住这里的房间,一定要把你的东西锁起来 - 显然工作人员喜欢查看外出参加派对的人们的房间。
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回复来自马德里格兰维亚崔普酒店的Guest Relations ManagerDpto_Gex
回复时间:2周前
Dear Tour57184968540, Thank you for reporting us your experience. I must to confess that we are huge surprised about your words. Our staff does not enter under no circumstances to any room in the middle of the night, specially without any guest permission. Although we have initiated an investigation, we do not have any comment from any guest in our hotel. We would be very pleased if you provide us much information, to know if this incident has happened and if it happened in our establishment. We remain at your disposal, Warm rewards, Victoria González Guest Experience Manager Hotel Madrid Gran Vía
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酒店位置很棒,工作人员友好且乐于助人。房间干净舒适。唯一的缺点是早上客房清洁员推着手推车打扫房间的噪音。我绝对会推荐这家酒店,因为酒店位置优越,靠近购物中心。
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与 Meliá Hotels International 合作收集的点评
回复来自马德里格兰维亚崔普酒店的Guest Relations ManagerDpto_Gex
2019年5月6日已回复
Dear Quest60194545125, On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at our establishment. Our team really appreciate to hear that your expectations were met with our services and facilities and that you enjoyed and we are very happy to know that you have enjoyed your stay with us. We will continue working in order to provide our guest with the best experiences in Madrid. Our appreciation again for sharing your experience and we look forward to serving you in the future. Yours sincerely, Victoria González Guest Experience Manager Hotel Madrid Gran Vía
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有点:位置很方便,走路就能到几乎所有的地标。办理入住时员工友好,接待处里面很棒。早餐厅能看到不错的街景。缺点:房间很小,没有热水,浴缸的设计很危险——我和我朋友都在里面摔倒了,还差点撞到头。隔音很差——我能听见别人在其他房间和走廊讲话的声音。
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回复来自马德里格兰维亚崔普酒店的Guest Relations ManagerDpto_Gex
2019年4月25日已回复
Dear UmmYaseen, We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. And, of course, we also take into account your suggestions in order to improve our service. This community is a very useful tool not only for travelers but also for us, we can detect the areas in which we have to focus our effort to improve our services. We sincerely hope that we have the chance to welcome you again very soon. Yours sincerely, Victoria González Guest Experience Manager Hotel Madrid Gran Vía
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酒店位于市中心,提供丰盛的早餐。房间很小,如果你必须在那里工作那么是不好的,因为那里没有合适的桌子。房间里也很吵。你可以听到走廊和楼上的一切声音。
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回复来自马德里格兰维亚崔普酒店的Guest Relations ManagerDpto_Gex
2019年4月1日已回复
Dear 159albinap, Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We are deeply sorry to read that this time your impression about our hotel was not as pleasant as we wished and that you could perceive any external noise. We have shared your words with our team in order to study your comments and apply the most acurated measure. From our Hotel we believe in the constant improvement, guest satisfaction and quality service that we strive for and do not hesitate that every single comment has been carefully analyzed, following our continuous improvement plan. Your feedback will help us to improve and take the necessary actions to make sure we achieve the complete satisfaction of our guests. We hope we can welcome you very soon and improve the last impression you may have. Yours sincerely, Victoria González Guest Experience Manager - Hotel Madrid Gran Vía
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价位
US$63 - US$264 (基于标准间的平均价格)
其他名称
tryp gran via hotel madrid, tryp hotel gran via, tryp hotel madrid
位置
西班牙马德里马德里格兰大道 (Gran Via) / 太阳 (Sol) / 市中心
客房数量
175
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