诺普尔卢塞恩酒店 Hotel Monopol Luzern
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平均 US$191 /晚, 2/15- 2/16
US$327
每晚
US$238
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US$149
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在 卢塞恩 的 64 家酒店中排名第 12较好
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附近付费私人停车场
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评分:100/100
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202 家餐厅
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位置非常好,对面就是火车站以及巴士站,游船码头和卡贝尔桥也很近。饭店人员们都很亲切。唯一美中不足的就是房间地板有点老旧,走过会有声音,但以房价来说,整体可以接受。
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此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
回复来自诺普尔卢塞恩酒店的ManagerHotel_MONOPOL_Luzern
2020年2月11日已回复
Dear ViviLin0102, Thank you for your stay here in Lucerne and for taking the time to share your valuable feedback with us. We are glad to hear that you appreciated our very nice location just next to the train station and close to all the tourist attractions in our beautiful city. It is our first priority to ensure that all our guests can enjoy a memorable stay here in Lucerne. Therefore it is great that you were happy with our helpfull and friendly staff. We hope to welcome you back soon here at our Hotel **** MONOPOL Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team
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此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
我们在卢塞恩呆了几天,一下车就找到了这家酒店。酒店位置优越,靠近一切!!强烈推荐给大家!!前台很乐于助人,而且彬彬有礼。到处都是餐馆,离交通设施也很近。
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此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com查看原文
回复来自诺普尔卢塞恩酒店的ManagerHotel_MONOPOL_Luzern
2019年9月5日已回复
Dear Heather B, Thank you so much for your stay at the Hotel MONOPOL Lucerne and for taking the time to share your positive feedback with us. We are glad to hear that you could enjoy a memorable stay in our city and it would be great to welcome you back soon here at the Hotel MONOPOL. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team
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此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
三个晚上没怎么睡觉。住在没有空调或室外通风口的历史建筑的臭气熏天的房间里,被迫开窗。酒店一楼几乎到处都是来自租户的噪音,包括营业到凌晨4点的酒吧,周末的麦当劳营业到凌晨5点,其他时间则是凌晨2点或12点30分。酒店宣传照片很有欺骗性,要么是老照片,要么是远景照片,要么是没有一楼的照片。几乎所有的大厅都租给了星巴克。淋浴时没法控制好水温。不是很热就是很冷。度假费用不包含健身房或游泳池。有多名客人向管理部门投诉。最糟糕的四星级酒店住宿体验。
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此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com查看原文
回复来自诺普尔卢塞恩酒店的ManagerHotel_MONOPOL_Luzern
2019年8月8日已回复
Dear Joseph W, First of all we would like to thank you for your stay at the Hotel MONOPOL Lucerne and for sharing your experience with us. Every comment is important for us that we can make improvements as well. We are very sorry to hear that your experience did not meet your expectations. Please allow us to express our sincere apologies. Our Hotel MONOPOL Lucerne was built in 1899 and it is a historical building under monumental protection. We are therefore not allowed to provide air conditioning in all the rooms. It is also nowhere mentioned that our Standard rooms are equipped with a/c. If you would like to stay in a room with air conditioning, we would recommend you to book one of our new renovated Deluxe-Design Junior Suites. We have a very nice location directly next to the train station (no taxi), in the middle of the center of Lucerne, close to the lake, famous Chapel Bridge, old town and at the most interesting places of Lucerne. Due to this location we unfortunately cannot avoid that there is some noise coming from the street or from the bars around the hotel. We are proud that we can offer our guests such a big variety of restaurants, bars and coffee shops in close proximity of the hotel which is also much appreciated. We are sorry that you did have some problems with the water temperature in the room. It is our first priority to ensure that all our guests can enjoy a memorable stay in our Hotel. Therefore we would like to thank you for your feedback. Only this gives us the chance to improve our service constantly and repair defects like the one you had in the shower. There was already a technician in our hotel and fortunately he could solve the problem now. It is sad that you did not inform us earlier than one day prior to departure that you were not happy with the room. As we also do have more quiet rooms facing the courtyard or other rooms with lakeview, we are sure we could have found a solution. Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements. We hope you had a safe journey home! Warmest regards from Lucerne, Brigitte Heller, General Manager and the whole MONOPOL-Team
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此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
我们在诺普尔卢塞恩酒店过得非常愉快。它位于火车站旁边,靠近公交车站和码头,还可以步行到主要景点和老城区,出行方便。酒店很不错,一楼有一个星巴克和一个酒吧。我们的房间大小适中,非常干净舒适。浴室既宽敞又干净。房间里没有空调,但有一台风扇,你可以再要一台。我们对这家酒店非常满意,一定会把它推荐给其他人的。
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此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com查看原文
对于坐火车旅行的人来说,这里的地理位置是最好的了,紧挨着卢塞恩站。而且屋里还听不到外面的噪音。我们的房间非常宽敞舒适,因为我们定了一间豪华房,给父母定了一间套房。我妈妈病的很重所以我从前台租了一辆轮椅。虽然花了点轮椅费用,但是我们很享受在卢塞恩的时光。所有的员工都非常善良专注,最令人印象深刻的点就是每一个员工都了解了我们的信息,从而让我们感觉更加舒服,没有压力的住在这里。非常感谢!
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此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com查看原文
Dear David
Thank you for your kind request.
If you would like to book a room at the Hotel MONOPOL Luzern, please contact us directly through our email: mail@monopolluzern.ch.
We are waiting for your request by email and wish you a lovely day.
Best regards,
Elisa Schneider
Assistant Manager
Dear TraBug100
Thank you very much for your message.
This is correct, we only have few rooms with AC. These are our Deluxe Design Junior Suites. Can you please tell us which date you will be arriving and under which Name you made the booking? It would be best if you send us a mail so that we can send you an offer for our Deluxe Design Junior Suite.
Our email address is: mail@monopolluzern.ch
If you have further questions please do not hesitate to contact us.
Best Regards
Franziska Wehner
Front Office Manager
Dear Mister Kwen
Thanks for your booking at our Hotel MONOPOL Lucerne and your request.
You have booked a normal Standard twin room (19m²) without air condition.
We can offer you as follows:
One Deluxe Junior Suite (15 - 22 m²) NEW, Air conditioned, Nespresso machine, kettle for CHF 150.00 extra charge
or
S U I T E DELUXE-DESIGN, Honeymoon SUITE (58 m²) for 2 people, NEW, Bedroom and a separate living room with lounge suite and bar, air conditioned, equipped with nespresso machine, kettle, minibar, fruit platter as well as a bathroom with bathtub and separate shower for CHF 350.00.
Please let us know and write us an email directly to the hotel:
mail@monopolluzern.ch
Best regards,
Elisa Schneider
Assistant Manager
价位
US$159 - US$250 (基于标准间的平均价格)
其他名称
monopol swiss q lucerne
位置
瑞士卢塞恩州卢塞恩
客房数量
79
价格由我们的合作伙伴提供,反映每晚平均房费,包含合作伙伴已知且预订时需缴纳的固定税费。详情请咨询我们的合作伙伴。
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关于诺普尔卢塞恩酒店的常见问题
诺普尔卢塞恩酒店附近有哪些热门景点?
附近的景点包括Escape Company Luzern(距此地 0.3 千米)、卢塞恩湖(距此地 0.2 千米)和卡贝尔桥(距此地 0.2 千米)。
诺普尔卢塞恩酒店附近有哪些餐厅?
交通便利的餐厅包括Bolero Restaurante、Ampersand Grillrestaurant和Bellini Locanda Ticinese。
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