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洲际公园酒店 (卢塞恩)
Continental Park Hotel

694 条点评
在67家卢塞恩酒店排名第20
旅客 (242)
客房和套房 (105)
餐饮 (13)
概览
  • 很棒38%
  • 较好44%
  • 一般11%
  • 较差4%
  • 很差3%
  • 2018年8月8日
    “适合国际旅客”
  • 2018年7月19日
    “很棒的位置!”
Murbacherstrasse 4 6002 Luzern, 卢塞恩 瑞士 查看地图
以当地语言显示的名称/地址
设施
免费Wifi
停车服务
自助早餐
空调
无烟酒店
餐厅
客房送餐服务
4 星级住宿
关于
酒店餐饮
Bellini Locanda Ticinese
357 条点评
菜系: 意餐, 地中海, 瑞士菜
酒店星级
酒店设施
酒店特色
餐厅
客房送餐服务
免费高速WiFi
酒吧/大堂
残障通道
干洗服务
会议设施
会议室
精通多国语言服务人员
空调
门房服务
提供上网服务的商务中心
提供早餐
无烟酒店
洗衣服务
小吧台
宴会厅
游泳池
海滨
免费停车
Spa
含早餐
有健身房的健身中心
奖项和认可
卓越奖
卓越奖
酒店风格
超值
,
浪漫
,
豪华
,
商务
客房类型
套房, 无烟房, 家庭房, 无障碍客房
酒店星级
奖项和认可
卓越奖
卓越奖
酒店风格
超值
,
浪漫
,
豪华
,
商务
客房类型
套房, 无烟房, 家庭房, 无障碍客房
房间数
92
价格范围
US$135 - US$267 (基于标准间的平均价格)
位置
瑞士 > 卢塞恩州 > 卢塞恩
附近
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0.04 公里远
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0.1 公里远
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SkyGlide Paragliding Lake Lucerne
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0.17 公里远
卢塞恩湖
4,727 条点评
0.36 公里远
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662 条点评
0.15 公里远
点评及其他
694 条点评
316 张照片
29问答
0 个房间贴士
旅行者评分
  • 267
  • 302
  • 76
  • 31
  • 18
时节
旅行者类型
语言
  • 更多语言
  • 筛选
  • 中文(简体)
显示包含以下内容的点评
房间太小了,还放着一张卷起来的床,根本放不下行李。酒店靠近中央火车站和购物中心。自助早餐的范围很有限。像乳液这样的日常用品根本就不提供??房间里没有免费的水,wifi也很弱。有时甚至无法登录,4G网络也很弱!窗户就在床的旁边,但不知道怎样打开才能不撞到它!不过酒店的服务还是比较温馨的,公共交通和餐厅都很方便,房间也很干净。
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回复来自洲际公园酒店的Inhabercontinentalpark
2018年10月19日已回复
Grüezi Tai Sheng G, First of all we would like to thank you for having chosen the Continental Park during your stay in Lucerne. Moreover, we thank you for taking the time to share your experience, which you have made all through your stay with us. We appreciate your feedback. All comments are crucial for us in order to evaluate and improve our service continuously. We regret that our service did not meet your expectations. It is always our motivation to provide service excellence. Please accept our sincere apologies for having failed this time. Please note that we also have a family suite which offeres much more space than a Triple room. Regarding breakfast buffet we also get a lot of compliements. We hope you ordered also waffles, pancakes or omlettes which are prepared fresh in the kitchen for our guests. It would be our pleasure to show you that we can do better. Kind regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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房间太热所以我打电话到前台,他们告诉我,他们的空调根据季节关闭,所有我们可以做的就是打开窗户,在我们的浴室里没有纱窗,所以有几只虫子飞进来了。此外,吹风机只能工作几分钟,然后就自动关闭,你需要等待一段时间才它再次工作。另外,当进入房间时,走廊里的主灯光就熄灭了,但是我们不想费事去修理它。
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回复来自洲际公园酒店的Inhabercontinentalpark
2018年10月4日已回复
Grüezi travelinglov, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Our air condition system was not shut off during your stay it was only been checked on that day. We would like to apologize for the information given by the reception staff. In autumn it can happen that the temperatures changes a lot from one day to the other and in this time we change already back to our heating system. The air condition in Switzerland is mainly used from June to beginning of September as after this it is already getting colder and for heating we don’t use the air condition system as in other countries. We check the hotel every day but are always greatful if we receive information like with your lamp or hairdryer from our guests to fix it immediately. We hope one day we have the chance to welcoming you again to show you we can do better than that. Thank you for your compliment about our restaurant. Sunny regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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我们于2018年8月28日至29日住在这里,作为我们维京游轮之旅结束后的延续。房间里的空调只能将温度降低到79度。我把手伸到空调的通风口,没有感觉到有冷气流出,因为通风口被人用透明的包装胶带封住了。当我把胶带取下后,终于可以感到一些凉爽的空气,房间的温度下降到74度。我和其他客人谈论时,发现他们的房间也很热,而且没有风扇可以借用。这不是经营企业的好方法,我猜他们是不需要回头客吧。维京公司不应该在五星级游轮体验结束后让客人入住这家酒店。
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回复来自洲际公园酒店的Inhabercontinentalpark
2018年9月12日已回复
Grüezi Albert F, First of all we would like to thank you for staying with us in Lucerne. Moreover, we thank you for taking the time to share your experience, which you have made all through your stay with us. We appreciate your constructive feedback. All comments are crucial for us in order to evaluate and improve our service continuously. We regret that our service did not meet your expectations. It is always our motivation to provide service excellence. As a family owned and run business since 1947 we can assure you that we have many repeat customers. This summer was an exceptional summer also for Switzerland with temperatures over 35 C° for days. For environmental protection, the room temperature will be chilled max. 8° lower than the outside temperature, but not lower than 18°. We are taking the appropriate measures to address these shortcomings and prevent any future occurrences. As we cannot turn back the time, we take your comment as motivation to continue to satisfy our guest and one time hopefully you give us another chance to prove so. Sunny regards from Lucerne, Family Pedrazzetti, Hoteliers & the Continental Park team
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优越的地理位置,一流的早餐,许多特别的旅游机会。唯一的问题是我们进了电梯,按下了按钮,一分钟后灯就完全熄灭了,没有按钮被点亮,我们不知道怎么出去。终于摸到了墙壁,按下了每一个按钮。终于打开了。服务台说你必须先插入房间钥匙。要是我们早知道就好了。
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回复来自洲际公园酒店的Inhabercontinentalpark
2018年8月8日已回复
Grüezi Kathy L, Thank you for spending your precious time writing a feedback. Your nice words reward all our efforts. Regarding your point with the elevator we will discuss this with our technician and find a solution. This information is giving by check-in but we will train the staff again. However there are quite a lot of given informations by check-in. For sure there is a solution with a light in the elevator. It would be our pleasure to welcoming you back. Sunny regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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我们住在306号,这是我们维京内河游览的一部分。酒店位置完美,靠近火车站和老城区。在附属的Bellini餐厅的自助早餐很好。前台服务非常好。你会需要一个电压转换器,因为所有插座都是220V的。铬合金椅子不适合坐。这里没有酒吧。
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回复来自洲际公园酒店的Managercontinentalpark
2018年8月5日已回复
Grüezi Slyclone, Thank you very much for your review which is very appreciated. Thank you for your input regarding the chair in the room. Regarding the bar we decided two years ago to exchange it into a lounge and a high table with high chairs. There are so many nice bars just around the corner which we will recommend to you upon your next visit. We hope to see you again. Sunny regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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相册类别
所有照片旅客客房和套房餐饮商务中心和活动室
官方提供的照片 洲际公园酒店
Lifestyle Junior Suite
官方提供的照片 洲际公园酒店
Lifestyle Junior Suite
官方提供的照片 洲际公园酒店
Lifestyle Junior Suite
官方提供的照片 洲际公园酒店
Lifestyle Double Room
官方提供的照片 洲际公园酒店
Design Double
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Hello; Do you offer a free complimentary breakfast with the room?
Dear CKTA, Yes we do as long as you book a room including breakfast. We offer also the rate without breakfast where guests can book the breakfast in adition on check-in. Have a great day. Sunny regards from Lucerne Family Pedrazzetti, Hoteliers
0 个推荐
Buongiorno, vorrei sapere se il parcheggio è privato dell'hotel oppure pubblico e se devo prenotarlo. Grazie. Cordiali saluti
Buongiorno. Si abiamo un parcheggio privato per CHF 24.00 per notte. Cordiali saluti Famiglia Pedrazzetti, Hoteliers
0 个推荐
Buongiorno, vorrei sapere se l'hotel offre anche una colazione dolce oltre a quella salata.Grazie
Buongiorno, Serviamo anche qualcosa di dolce per la colazione ma niente insalate. Omelette, frittelle e waffle sono inclusi anche. Famiglia Pedrazzetti, Hoteliers
0 个推荐
Hi I booked a room for 2 people. However have 1 extra person coming. Are they able to stay in the room? Is there an additional charge for the extra person? Would appreciate if you could get back to me. Regards, Ashley
Hi, our answer is maybe a bit late but we do have triple rooms for 3 adults. Just let us know in advance that you have enough space during your stay. We ask for an extra charge for the third person. Sunny regards, Family Pedrazzetti, Hoteliers
0 个推荐
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Is there 120 volt power available.
Hi, we do have adaptors and converter which we hand out at the reception on request. Sunny greetings from Lucerne, Family Pedrazzetti, Hoteliers
0 个推荐
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