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帕特里夏公寓酒店 (策马特)
Residence Patricia

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旅客 (107)
客房和套房 (37)
旅客 (107)
客房和套房 (37)
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167 条点评
118 张照片
9问答
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显示包含以下内容的点评
开始的时候就不太好,我们得等4个小时直到下午4点才能入住,而这实在太晚了。然后,行李应该放在离酒店很远的地方,我们需要带着行李回车站。到下午4点我们回来,接待处要求缴纳费用,信用卡却机坏了,我们又要去另一家酒店付款,这实在是太荒谬了。我们在旅馆外面好几个小时,都冻僵了,他们甚至都懒得让我们进去。基于这种糟糕的第一印象,我不会向其他游客推荐这里。
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回复来自帕特里夏公寓酒店的Guest Relations ManagerReto_Aufdenblatten
回复时间:3周前
Dear Guest Thank you for staying with us. I’m sorry to hear that you weren’t happy with your stay. I would like to take the opportunity to clear up some misunderstandings. First of all, as described on our website and partner sites, The Residence Patricia rents out Holiday apartments only and is not a Hotel. That is why there is no staff on site. So we didn’t lock you out in the cold, there was simply no one to let you in. However you are very welcome to wait at our Partner Hotel Alpenresort (Spissstrasse 52), which is halfway from the station to the Residence. Here you can also leave your luggage and you may even use all the facilities including the Spa before moving in. Lockers and changing rooms are available free of charge. Since the check in time is clearly communicated as 4pm, it shouldn’t come as a surprise that you need to wait. Our guests have the choice to check in electronically directly at the Residence or in Person at our Partner Hotel Alpenresort. Furthermore we can provide transportation service for 15 CHF per way. All this information can be found on our website, our partner booking sites and has been sent to you by mail before your arrival. I am sorry that you had an unpleasant experience but I do believe it could have easily been avoided by reading the information provided. Sincerely Reto Aufdenblatten, Guest relations
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住在一个有三间卧室,能欣赏马塔角景观的公寓。为展示更多的马塔角景观,当景色可见时,特别壮丽,值得一看。厨房设备齐全,甚至有奶酪火锅用具。
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回复来自帕特里夏公寓酒店的Guest Relations ManagerReto_Aufdenblatten
2018年9月26日已回复
Dear Marius P Thank you for staying with us. I’m glad to hear that you were satisfied with your spacious apartment with Matterhorn view. Of course they are all equipped with a full kitchen. Furthermore we have recently added the fondue sets after a suggestion from a guest. I would like to thank you for taking the time to give us a review. We are looking forward to your next visit. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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房间舒适,设备齐全,厨房设备应有尽有,可以自己煮晚餐,十分方便易用。房间也有阳台,可以坐在阳台,看看瑞士的美景。
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回复来自帕特里夏公寓酒店的Guest Relations ManagerReto_Aufdenblatten
2018年8月23日已回复
感謝您和我們在一起。我們希望能盡快再次歡迎你。 誠摯 Reto Aufdenblatten.
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我们将在2018年2月底住上7天。公寓的阳台能看到马特宏峰的美景。开放式厨房可以满足你的所有需求。5分钟可以步行到超市。我们还可以去游泳池,并使用附近酒店的设施。总之,我们非常高兴在度假期间住在帕特里夏公寓酒店。
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回复来自帕特里夏公寓酒店的Guest Relations ManagerReto_Aufdenblatten
2018年4月1日已回复
Dear Steven Thank you for staying with us and for taking the time to give us a review. I’m glad that were happy with us in your apartment with Matterhorn view. Our calm and elevated situation at the edge of the village lets you enjoy the amazing view in a peaceful setting. As you said correctly, all of our dear guests can enjoy the extensive facilities of the nearby Alpen Resort Hotel free of charge. We are very much looking forward to your next visit! Best regards from Zermatt Reto Aufdenblatten, Customer relations
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这个公寓酒店是最好的。我们很喜欢,并选择住在这里。这儿有干净整洁的主卧室,厨房和一个漂亮的阳台,以及马特洪峰的风景!唯一的缺点是办理入住的地方不同(最佳西方酒店在下面),但这只是个小缺点,其他的都很棒!下次来采尔马特的时候我们还会住在这里。非常感谢!
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回复来自帕特里夏公寓酒店的Guest Relations ManagerReto_Aufdenblatten
2018年4月1日已回复
Dear Fendi Thank you for staying with us and for taking the time to give us a review. I’m happy to hear that you liked your stay with us. The balcony is truly a great place to enjoy the fantastic view together with a coffe or glass of wine. You have the choice to check in here with us at the Alpenresort Hotel or directly at the Residence by an electronic check-in. We will send you all the information including your pin code before your arrival. If there are any problems with the self-check in, the reception can be reached through and intercom. In case you have a lot of luggage we are happy to arrange a transport for you for 15 CHF per way. Thank you for your review and we hope to welcome you soon again. Best regards from Zermatt Reto Aufdenblatten, Customer relations
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Hi, we are going to the hotel by car! Where do we can parking?
In tasch and the take the train.
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Hi, can we drop our luggage before check in ??
Hi Kisrab Yes you can leave your luggage at our Partner Hotel Alpenresort at Spisstrasse 52 (around half way from the station to the Residence). Furthermore you may also wait at our bar or use swimming pool before checking in. The Check-in process can also be done at the Hotels Reception.
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Are there laundry facilities nearby?
Hello Tricia. No - but you can leave your laundry at the Reception of the Alpen Resort Hotel (leave it there in the morning before 10am) and it will be washed within 1 day. The Reception will be able to tell you more about the price. Best regards and we are looking forward to welcome you, Your Residence Patricia & Best Western Alpen Resort Hotel Team
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Hi do you have rice cooker in your kitchen?
Hi Princess. We dont. But we have a cooking pot and an electric water kettle. Best regards - Residence Patricia Team
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Do you have an elevator? Do you have rooms that are on the ground floor? We have difficulty with stairs. Thank you.
Hello duellapaul, Thank you for your question. We do have an elevator and there are rooms without stairs. Please note that the residence Patricia as a low budget accomodation is located several hundred meters away from the train station and that the taxi cannot drive directly to the entrance of the Residence Patricia. Please contact our recpetion +41 27 966 30 00 to discuss if the Residence Patricia is the right place for you to stay in high alpine Zermatt. Thank you and have a good journey to Switzerland. Your Best Western Alpen Resort & Residence Patricia Team
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价位
US$82 - US$533 (基于标准间的平均价格)
其他名称
residence patricia zermatt
位置
瑞士瑞士阿尔卑斯山瓦莱州策马特
客房数量
15
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