Good afternoon Sir,
unfortunatelly, we are very sorry to tell you that we don't have any lift or a ground floor room.
We have 8 steps to enter the loby and 8 more to reach the nearer room.
If you have any question, you can contact us for here or by e-mail: firstname.lastname@example.org or email@example.com.
Thank you very much and once again, we apologize for not being able to satisfy your request.