回复来自Melia Koh Samui的Guest Services / Front OfficeSupawadee Pudkhao
2024年9月29日已回复
Dear Traveler23442037589, Thank you for your wonderful review and for choosing to stay with us at Melia Koh Samui. We are thrilled to hear that you enjoyed your stay in the Boat Suite and had a fantastic experience with our Level Lounge services. It is always rewarding to know that our team members, including Sky, Dew, Tamarind, Queen, Aung, and Maitane, made your visit feel warm and personalized. We appreciate your feedback about the water bottles and will look into this to further improve the experience for our guests. It is also great to hear that you found the hotel’s location convenient, with easy access to local amenities, and that the beach’s calm waters were perfect for swimming. Thank you once again for your support. We look forward to welcoming you back to Melia Koh Samui in the future. Warmest regards, Sirawan Sookpitak Assistant Guest Experience Manager
回复来自Melia Koh Samui的Guest Services / Front OfficeKraisorn Chaichana
2021年2月17日已回复
Dear ALEO_TONGTONG, Thank you for kindly taking the time to write to us and share your reviews. We were nothing short of delighted to find that you had a pleasant and enjoyable stay at Melia Koh Samui. Your review is well-acknowledged with much appreciation and we are delighted to hear that you are gratified our services. We are sure that your review will be supremely beneficial for other guests to make a decision as it's indeed convenience. As well as our colleagues will be thrilled to know that you admired their impeccable services. On the other hand, we took time to review all the details of improvement needed you have given one by one with the management team in order to improve where needed and to ensure there is no reoccurrences My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit at Melia Koh Samui another pleasant and memorable one. Warm regards, Kraisorn Chaichana Guest Experience Manager
回复来自Melia Koh Samui的Guest Services / Front OfficeKraisorn Chaichana
2020年11月3日已回复
Dear CodyTW, First and foremost, thank you sincerely for taking your precious time to write a review of your stay at Melia Koh Samui and for the highest ratings you have given us. To read heartwarming comments such as yours makes all the hard work and effort of the staff seem totally worthwhile. We pride ourselves on our warm and professionally service and our aim is that each and every one of our valued guests leaves the hotel with a broad smile and a glow of satisfaction. It seems that in your case we more than achieved this. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit at Melia Koh Samui another pleasant and memorable one. Warm regards, Kraisorn Chaichana Guest Experience Manager
Dear Scenic53017479983, Thank you so much for choosing us for your recent vacation in Koh Samui and we are appreciated your time in sharing your experience on TripAdvisor. We are delighted that you enjoyed the facilities of the hotel as well as the excellent service we offer. The entire team at Melia Koh Samui is look forward to your next stay with us. Warm regards, Kraisorn Chaichana Guest Experience Manager
They run different types of activities, so my daughter who was 10, would drop in and out as she pleased, but spent a lot of time in the pool at the kids club - there were teenagers and youngsters there.
