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Excelsior Grand Hotel (瓦莱塔)

5,363 条点评
在21家瓦莱塔酒店排名第12
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Great Siege Road, 瓦莱塔马耳他岛 马耳他
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在 瓦莱塔 的 21 家酒店中排名第 12
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特价:套餐优惠
5,363 条点评175问答0 个房间贴士

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RPX 写了一条点评 2019年10月
英国159 分享94 推荐
我们登记入住很久后才拿到房间。床上用品不干净。两个被子下面都有褐色的污渍(看起来像血),其中一个枕头上有化妆品的痕迹。这完全不能让人接受。我拍了照片,下楼去前台,他们也认为这很恶心。他们立即派了一位自称是客房部领导的女士,名叫泰西,她也同意这是不可接受的。她把两床被子都拿走了。服务员把床铺上的东西都拿走了,第二天也换了。我知道这家酒店以干净著称,但我的遭遇可不是这样。我没想到五星酒店居然是这样的。真遗憾!酒店的公共区域非常宽敞,早餐也有不错,服务生都很友好。
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回复来自Excelsior Grand Hotel的Director of SalesBRIANBARTOLO
2019年10月31日已回复
Dear XXXRPXXX Many thanks for choosing the Grand Hotel Excelsior for your recent trip to Malta. On behalf of the management we sincerely apologise for this unacceptable experience. As you rightly said in your review we pride ourselves on the cleanliness within the property and therefore we would appreciate if you could email me directly more information on the matter so that corrective action is taken immediately. Our past reviews on Trip Advisor are a testimony of our housekeeping standard levels and we will not leave one stone unturned in order to establish of what led to this unfortunate event. My email address is brian.bartolo@excelsior.com.mt. I look forward to hear from you. Kind regards Brian
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MrNotty 写了一条点评 2019年10月
英国曼彻斯特470 分享99 推荐
这家酒店的一切都非常优秀。房间很宽敞,浴室非常现代和干净,房间服务每两天一次。房间里提供茶和咖啡设施,每天会补充瓶装水。提供足够的挂钩和一面全身镜,我们可以看到大海一侧的景色,还有一个阳台和供晚间阅读的灯光。酒店提供游泳池,室内有暖气,室外有很大的露台,可以俯瞰海港。还有大量的阳光躺椅,可以移动到任何你想要的位置。酒店很安全,尽管面积不大,可以在海里游泳。早餐很丰盛,非常值得去看看厨师一次烹饪4个鸡蛋!我们两次在这里吃午餐,真希望服务员之前可以提醒我们,俱乐部三明治和百吉饼的分量很大。鸡尾酒的种类也不错。酒店的位置很好,需要稍微上坡走到Valetta,对于那些身体较弱的人或者老年人来说可能有些困难。我们参加了两次酒店安排的旅行,一次是坐车,司机是一位非常知识渊博的人,3个小时95欧元,我们最后砍价到25欧元。我们商量后决定了行程,以确保可行。第二次旅行是港口巡航,我们乘坐一只小船到Sliema‎加入90分钟的旅游巡航。最后,游轮把我们送回酒店。如果我们要去其他景点的票,酒店也会尽力帮我们弄到的。酒店提供的所有服务都很好,从预定餐厅和旅游、确认接机,到我们把保险柜钥匙弄丢,酒店及时为我们提供了帮助!
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回复来自Excelsior Grand Hotel的Customer Value Agent187mathiasb
2019年10月29日已回复
Dear MrNotty, On behalf of all the staff at the Grand Hotel Excelsior, I would like to thank you for staying at our hotel and we are very glad that you were satisfied with your stay, with special mentions going to the room, views, pool areas, breakfasts and location. We are glad that you enjoyed our guided tours and Harbour Cruise. We provide such services to give our esteemed guests a fantastic, memorable, tailor made experience. With regards to your comments regarding the hill to Valletta, please note that we offer scheduled complimentary shuttle cars to Valletta, which are bookable through our transport desk. For our guests with reduced mobility, we offer out-of-schedule shuttle cars on the same complimentary basis. We are also glad that you were satisfied with our staff service. Should you have a member of staff in mind that stood out in particular to help make your holiday special, please feel free to let us know on guestrelations@excelsior.com.mt. Such members of staff would be nominated for the IXL award, an internal prize given to a member of staff that went above and beyond the call of duty, and who was the embodiment of the Excelsior lifestyle. We hope we can welcome you back in the future, and should you wish to return, please feel free to email me on the aforementioned email and it will be our pleasure to help you! Kind regards, Mathias
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Mike 写了一条点评 2019年10月
San Francisco3 分享4 推荐
刚从这家酒店住了六晚回来。1) 这是一家老酒店,不再是5星级标准了,需要翻新。2)到达时间比较早,在大厅等到下午3点,仍然达不到酒店的入住时间,我等待的过程中有许多人到达并且入住,而我等到了下午5点左右才入住。3)预订了一间海景房,但给我的房间,只能看到低楼层的空白墙面。4)服务员是小偷,每天都会丢小东西:梳子,一包口香糖,等等,之后一只手表也不见了。告知前台后,他们说酒店里找不到。而我向马耳他警方报案的第二天,酒店就交出了丢失的手表。5)上面关于酒店在瓦莱塔古城墙内的描述是假的,酒店在城墙外的山下。
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回复来自Excelsior Grand Hotel的Director of SalesBRIANBARTOLO
2019年10月18日已回复
Dear Mike S Many thanks for your review and for taking the time to share with us your experience. On behalf of the management I do apologise for not exceeding to your expectations. Kindly note that we have investigated in detail your comments and the following transpired: a) Your booking was split into 2. Your first stay was for 4 nights and after you checked out you came back to the property 2 days later for 1 night. b) For your first stay you arrived at 1038am and your room was ready at 1517. We do apologise that we were not in a position to give you the room earlier but on the day of arrival we had a large group departing which made it impossible to have rooms ready before 3pm. Usually when we have staggered departures and arrivals we give priority to our early arriving guests. This very much depends on the room type booked and when the previous guest departs. c) Both rooms were allocated as per the room type booked through the agency. We will be investigating the matter with the agency so as to ensure that any possible genuine misinformation from their end is rectified immediately. d) According to our records you reported the missing watch when checking-out on your 2nd stay and Security checked the room that was allocated to you for this stay. The item was not found because you had forgot your watch in the first room allocated during your first stay. Housekeeping found the watch when you checked out on your first stay and therefore was tagged to your first room. This explains why your watch was not traced immediately and it is quite unfair to tag our housekeeping team members as thieves. Unfortunately the sequence of events did not help to trace the watch on time. e) Our Guest Relations reporting system do not show that you reported any other missing items during your stay. May I assure you that we have never experienced any complaints of thefts from our guests. With regards your last comment on the hotel description please note that we always state that the hotel is embraced within 16th century fortifications and is two minutes away from Valletta. The property has its own Bastion walls within its footprint. Valletta had a two tier defense system, one by the waterfront and another one around at the Gates of Valletta. Should you wish to share with me further details please do not hesitate to email me directly on brian.bartolo@excelsior.com.mt. We do hope that we will have another opportunity to welcome you again at property and make up for the disappointment you experienced. So feel free to contact as it will be a pleasure to assist you. Kind regards Brian
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Tripadvisor 会员 写了一条点评 2019年9月
我们全家特别爱旅行,走过很多国家城市,美丽的马耳他之行让我们刻骨铭心。特别特别感谢酒店的总经理,美丽的营销经理Xiying,异国他乡在我们最需要的时候,你们放下忙碌的工作,得到你们热情无私的帮助,感激之情难以言表。正如你们管理的酒店,在每一处,每一位员工都让人感受到温暖热情和细致的关怀,友好并乐于助人。再去马耳他,你们仍将是我们不二的选择,期待再会!
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入住日期:2019年6月旅行类型: 全家游
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SmallHall 写了一条点评 2019年8月
2 分享1 推荐
这周有30位家人和朋友住在这里。我们在堡垒露台上的婚礼真是太棒了。下面180度的海港景色为仪式和四道菜的用餐提供了壮观的背景。夕阳也在我们面前,然后我们一直跳舞到午夜。工作人员在婚礼的筹备、策划和交付当天都很有礼貌、友好和乐于助人。这一天本身就超出了我们的预期。非常感谢酒店,这是一个值得纪念的事情。
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价位
US$115 - US$203 (基于标准间的平均价格)
其他名称
excelsior grand valletta, hotel excelsior grand
位置
马耳他马耳他岛瓦莱塔
客房数量
428
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关于Excelsior Grand Hotel的常见问题
Excelsior Grand Hotel附近有哪些热门景点?
附近的景点包括Fortifications Interpretation Centre - Fortifications Interpretation Centre(距此地 0.5 千米)、Triton Fountain(距此地 0.4 千米)和Valletta City Gate(距此地 0.4 千米)。
Excelsior Grand Hotel有哪些物业设施?
酒店的热门设施包括室内游泳池、免费Wifi和餐厅。
Excelsior Grand Hotel提供哪些客房设施?
热门房间设施包括小吧台、空调和平板电视。
Excelsior Grand Hotel提供哪些餐饮选项?
入住期间,客人可以在餐厅、酒吧/大堂和池畔酒吧享用美食。
Excelsior Grand Hotel可以停车吗?
是,客人可以使用免费停车。
Excelsior Grand Hotel附近有哪些餐厅?
交通便利的餐厅包括Sotto Pizzeria、Il ristorantino italiano da michelangelo和Adesso。
Excelsior Grand Hotel设有锻炼设施吗?
是,客人可以在入住期间使用室内游泳池、健身中心和健身/Spa 更衣室。
Excelsior Grand Hotel有机场班车接送吗?
是,Excelsior Grand Hotel为客人提供机场班车接送。 建议你提前致电确认细节。
Excelsior Grand Hotel提供保洁服务吗?
是,客人可以使用干洗服务和洗衣服务。
Excelsior Grand Hotel提供商务服务吗?
是,酒店会提供便利的商务中心、会议室和宴会厅。
Excelsior Grand Hotel的员工使用哪几种语言?
员工使用多种语言,包括英语、西班牙语、意大利语和希腊语。