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Muthu Belstead Brook Hotel

Belstead Road Suffolk, 伊普斯威奇 英格兰
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Southend Municipal Airport59 公里
伦敦史丹斯提国际机场63 公里
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点评及其他
1,286 条点评
758 张照片
19问答
0 个房间贴士
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这些点评为英文的机器翻译。 显示机器翻译?
在我们的周年纪念日,我们被给了一个房间很差,浴室很差的房间,即使升级到套房也完全享受这次入住。我刚刚试图在10月份的一个半月期间再次预订,并通过了MGM muthu预订中心,但又一次糟糕的服务,没有人按照承诺给我回电话。我现在已经失去了昨天提供的交易,因为标准房间已售出,所以我现在仍然希望留在其他地方,这不是一个快乐的选择。不要通过米高梅网站预订并通过预订。 com,因为它将在预订时得到保证。我们现在将我们的业务带到其他地方以及我每年都住在Ipswich Belstead小溪的所有家人和朋友。糟糕的客户服务现在在未来几个月内已经花费了数千英镑
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回复来自Muthu Belstead Brook Hotel的General Managergm_belstead
2018年10月13日已回复
Dear Andy- thanks for your review and kind words. We apologise for the problems experienced in communicating with our call centre and have discussed this with you and passed the comments to the call centre which is not actually based in the hotel. They will carry out their own investigations, however we are pleased we have been able to make your booking for you and you will be staying with us again soon. Looking forward to meeting you. Sincerely Michael -General Manager
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我将通过解释我为联合国的一个人道主义机构工作来作为序言,因此在世界各地的酒店花费大量时间。我也住在瑞士,这是酒店业的精神家园。所以我已经习惯了高标准的服务。

然而,按照任何标准,这家酒店都有很多选择,包括:具有丰富国际经验的新总经理,以及将酒店提升到新水平的一些好主意;一个提供各种理疗服务的水疗中心,包括使用美丽的室内游泳池,以及整个美丽的场地!主要的酒店是一个古老的狩猎小屋,我看到的每个房间都是风格独特的:没有任何暗示“相同的房间 - 无关紧要 - 无论你是在东京 - 或 - 伦敦”的综合症吗?这里有大型连锁酒店!我自己的花园房(高级双人房),完美无
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回复来自Muthu Belstead Brook Hotel的General Managergm_belstead
2018年10月13日已回复
Dear Genevoise750- On behalf of the team here at Belstead Brook may I take this opportunity to thank you for your very kind words. These are highly appreciated and are a great motivator in our efforts to meet guest expectations and progress to provide more facilities and excellent hospitality services in the area. We wish you an enjoyable stay with us and hope to welcome you again in the future. Sincerely Michael - General Manager
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我参加了伊普斯维奇酒店的婴儿洗澡,其中包括下午茶。说我对食物感到失望是轻描淡写的。
三明治在潮湿而不新鲜的地方,蛋糕陈旧和冷,就像解冻了一样,茶和咖啡没有倒入新鲜的,并在烧瓶中供应。眼镜和杯子不干净。

我不希望这个组织出现这种情况 - 总体经验令人失望 - 工作人员在大厅里站着不做任何工作 - 当然,他们应该在为这么多人提供服务时使用,也许可以为我们提供新鲜的茶?甚至清洗厕所,因为这些也是不可接受的。

多年来我多次使用这些设施和酒店,我非常失望。

我已经向酒店提出投诉,他们甚至没有礼貌的回应!
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回复来自Muthu Belstead Brook Hotel的General Managergm_belstead
2018年10月14日已回复
Dear Guest- thank you for taking the time to write a review following your afternoon tea. We have already been in contact and I have apologised and explained the reason for the delay in responding was due to a short gap during a change of General Managers. I would like to re-assure anyone considering taking afternoon tea, that our sandwiches , cakes and pastries are freshly made and you will see a considerable improvement during your next visit. I look forward to meeting you soon. Sincerely Michael
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读完评论后我有点担心住在这里,我不应该这样。我们的经历是一个很好的,工作人员非常友好和乐于助人,特别是接待的少年和可爱的金发女郎不幸的是我没有得到她的名字,李在餐厅和酒吧招标谁都竭尽全力帮助和应该因其专业性而得到认可。泳池区很棒,有很多床可供放松,泳池和热水浴缸很可爱。房间干净,功能齐全,可以快速处理额外的枕头要求。在餐厅烹饪牛排的错误得到纠正,并提供免费甜点。对于我们2晚住宿的价格,我不能错,它是物超所值,我们肯定会留在这里。
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回复来自Muthu Belstead Brook Hotel的General Managergm_belstead
2018年10月7日已回复
Thank you so much for taking the time to post your review and Iam deiighted you enjoyed your stay with us. Your feedback and kind words mean alot to the team and I have shared this with them. Jim Murray Area Manager
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我和我的朋友在2晚的温泉休息时间来到Belstead Brook 3年。我认为这次休息是我最愉快的。部分是因为晚餐非常棒。食物很棒,虽然菜单上只有4种选择,我拥有的一切和我的朋友都有,我们非常享受。这是一个很好的大小部分,很热,很好地呈现。厨师做了一份可爱的工作,如果我们不住在那么远的地方肯定会再去那里。工作人员不可能更友好和专注,特别是纳塔莉是早餐主管,但我们在那里的2晚值班,但我们发现他们都礼貌和友好。我一般都会发现早餐很好,有很多熟食,一些糕点,麦片和水果,虽然有一个可爱的新鲜水果沙拉会很不错。 。 。 。 。有新鲜的甜瓜,但大多数其他水果都是罐装
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回复来自Muthu Belstead Brook Hotel的General Managergm_belstead
2018年10月7日已回复
Thank you or your review, I very much appreciate your time and the feedback. Its great to know you enjoyed yourselves. I am pleased to say that the menu has been extended from next week so wider selection is now available. The kitchen team and Natalie are thrilled at your compliments, they work very hard and your appreciation is most welcome. Best wishes Jim Murray Area Manager
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所有照片旅客客房和套房餐饮泳池和海滩商务中心和活动室家庭和游乐区
TripAdvisor 独家授权的专业照片Muthu Belstead Brook Hotel
The Twin Room at the Belstead Brook Hotel
TripAdvisor 独家授权的专业照片Muthu Belstead Brook Hotel
The Standard Double Room at the Belstead Brook Hotel
TripAdvisor 独家授权的专业照片Muthu Belstead Brook Hotel
The Presidential Suite at the Belstead Brook Hotel
TripAdvisor 独家授权的专业照片Muthu Belstead Brook Hotel
The Presidential Suite at the Belstead Brook Hotel
官方提供的照片 Muthu Belstead Brook Hotel
Standard Twin Room
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Hi just to let you know Jason springer the manager will over you a free meal which will never happen
Hi had exactly the same problem here back in April manager contacted us. Said sorry does happen here must have been a one off. Told me give Hume some dates as we could have a night as a way of apology. Gave 3 possible weekends free and open to suggestions for other days. But never bothered get back to me. Be aware promises by manager here are made to be broken.
Had exactly the same thing, after an awful experience promised a call and a free night, never heard from them
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Do you accept dogs? I have messaged you via website but no reply
Good afternoon, Sadly we only accept guide dogs. Jason
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Hi I’ve booked a groupon deal Does anyone know what you get to choose from in the 3 course dinner?
We went on a groupon deal and there was a menu with lots of choices- food was really good too.
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Still have not bothered contacting me not good
I have never seen dogs there in the 8 years I have been going, so I am assuming no.
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11
价位
US$51 - US$132 (基于标准间的平均价格)
其他名称
belstead brook ipswichhotel belstead brook
位置
英国英格兰东安格利亚伊普斯威奇
客房数量
88
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