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圣雷莫皇家酒店
Royal Hotel Sanremo

1,079 条点评
在42家圣雷莫酒店排名第3
旅客 (1190)
360
全景 (64)
视频 (1)
卓越奖

关于

在 圣雷莫 的 42 家酒店中排名第 3
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
游泳池
客房服务
餐厅
有健身房的健身中心
免费高速WiFi
免费停车
酒吧/大堂
Spa
含早餐
会议室
会议设施
儿童活动 (适合儿童/家庭)
允许携带宠物 (可带狗/宠物)
公用Wifi
室外游泳池
宴会厅
干洗服务
托婴服务
提供上网服务的商务中心
提供早餐
机场接送
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
网球场
门房服务
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客房特色
小吧台
空调
吸烟房
套房
家庭房
无烟房
酒店信息
酒店星级
酒店风格
风景优美
位于中心地带
酒店链接
访问酒店网站
酒店优惠信息
1,079 条点评
24问答
0 个房间贴士

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在圣雷莫皇家酒店的墙壁上,你可以发现这里有非常古老的历史。这家旅馆在许多年里一直保养得很好。房间和公共区域都很棒。它位于地中海沿岸,地理位置也很好。
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我最近刚刚在这家酒店里度过了一周的假期。服务员真是太不可思议了,非常帮忙,前台员工给我推荐了附近几家非常棒的餐厅。我是在网站上直接做的预订,房间的实际大小让我有点失望,尽管从房间里能欣赏到很不错的景色,还有一个很可爱的阳台。我的印象里,唯一的缺点是在泳池地区,我感觉游泳池周围的地面真的需要好好装修一下了。话虽如此,我们在泳池旁边的餐厅用过两次餐,我吃的都是自助餐,虽然价格比较贵,但真是丰盛的大餐,还有小吃柜台也非常好。我很愿意哪天再次光临,这是目前为止我认为在圣里诺最好的酒店。如果泳池地区装修过以后,这里真会是个非常不错的酒店。
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我入住圣雷莫皇家酒店,我觉得酒店漂亮,而且服务周到,员工乐于帮助,前台人员Alessandro很迷人,水疗很棒,酒店的位置不错,就在海旁边,酒店正在慢慢的重修,如果入住在顶层的普通套房或者带着阳台房间,绝对会很舒服。泳池旁边的食物很贵,早餐很好吃。我们觉得住得很愉快。
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我们在这儿住了两晚上(我希望住的更长些!)房间很美丽,食物让人惊叹,员工也很乐于助人。泳池和周围的环境都很可爱。我强烈推荐住在这家酒店,相比较它的环境,这家酒店收费很便宜了。
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酒店庭院美丽,视野开阔,员工友善,不过无线却很差,网速很慢。房间需要翻新下。自助早餐很棒。离市中心很近。现在什么都数字化了,看报纸听音乐用这样的无线网络真是受不了,又慢又不稳定。
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回复来自圣雷莫皇家酒店的Direttore generaleRoyaHotelSanremo
2014年10月22日已回复
Dear Guest, Thank you very much for having chosen the Royal Hotel Sanremo for your recent stay and for taking the time and trouble to share your experience. I am delighetd to learn that in general you enjoyed the days spent with us, finding our location, breakfast offer and staff excellent. Both positive and negative comments are welcome and useful to improve our standards of facilities and hospitality. We are aware that leisure time spent by clients is precious and that first class treatment, very high level of comfort and care of details are expected. I noted at the same time the critical points you put in evidence. Please allow me to express my sincere apologies and regret for any inconvenience occurred and for the discomfort you felt during your stay as well to to clarify our position. Concerning your complaint about the slowliness of the Wi-Fi connection within the hotel area, unfortuntaley it depends from our provider, but I assure you that the problem will be solved during the forthcoming closing months as already planned among our top-list works to optimize the service and avoid future occurrences. Therefore in January the connection will be already in perfect working order. With regards to the rooms which you didn’t appreciate, I invite you to consider that most of them are renovated, each with its own style and decor. According to our regular renovation plan, we restyle 10 rooms per year, therefore the most aged one can be maximum 13 years old. In addition to this, I would like to update you in a more extensive way. Guests’ satisfaction represents our priority. To achieve this, every year we plan important maintenance and renewal works with a blend of tradition and innovation during our seasonal closing period in fall and winter. The comments of our clients are kept in due evidence when we finalize our short- and medium-term investments. Team trainee courses are also organised up to 4,200 working hours per year. We have been devoting many efforts and much passion for 142 years to keep our property always appealing, being reward by loyalty from numerous regular guests who love and appreciate our historical hotel, its charm and atmosphere which differ from a hotel chain or a new property. Of course, despite our true commitment, sometimes some negative aspects may arise. Last but not least, our score on Tripadvisor for which we have been receiving the Certificate of Excellence since 2010, reaches 85% placing the Royal among the top-ranked hotels in the area. With Booking.com our score is 9.1%, while at the yearly inspection of the Leading Hotels of the World in July, strictly run by a “mistery guest”, our score totalized 86.1% ranking us at the second position among our competitors from Santa Margherita to Saint-Tropez, including the Principality of Monaco. There results, higher that the ones achieved in the previous years, make us proud and highly motivated. Feeling confident that our position has been clarified, I reiterate my apologies and I would be delighted to welcome you again among our valued guests in the future, should you consider to give us the chance and plan to come back to the Italian Riviera of Flowers. We will do the umost to make your stay most relaxing and enjoyable showing you that your critical remarks have not been expressed for nothing and making you forget the negative issues you experienced. In the meantime, I wish a lovely continuation of the season and send you my warm regards from sunny Sanremo, Marco Sarlo General Manager
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价位
US$196 - US$590 (基于标准间的平均价格)
其他名称
royal san remosan remo royal hotelroyal hotel san remo
位置
意大利利古里亚意大利里维埃拉圣雷莫
客房数量
126
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