回复来自voco Ma Belle Danang, an IHG hotel的Marketingvoco Ma Belle Danang
回复时间：5天前
Dear Trail17107143871, Please allow me to answer in English. Thank you for your feedback. We’re delighted to hear that Henry provided you with excellent service and helpful recommendations for local attractions, restaurants, and massage spots. We sincerely apologize for the inconvenience caused by the lack of replenishment of instant coffee and snacks, as well as the issue with the shower gel dispenser. Your comments are invaluable to us, and we will address these areas to ensure a better experience for our guests. We appreciate your stay with us and hope to welcome you back for an improved experience in the future. Best regards, voco Ma Belle Danang, an IHG Hotel Giang Pham, Marketing and Communications team
回复来自voco Ma Belle Danang, an IHG hotel的Marketingvoco Ma Belle Danang
回复时间：5天前
Dear Passenger43004919122, Please allow me to answer in English. Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the minimalist design of the room and the beautiful sea view, especially catching the sunrise—it sounds like a magical experience! It’s great that you found the location convenient and were able to enjoy the infinity pool. We’re also glad Criscurls could help you quickly find your lost hat, and that Man provided you with warm and helpful service. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay! Best regards, voco Ma Belle Danang, an IHG Hotel Giang Pham, Marketing and Communications team
