新罗东滩住宿酒店 (华城市)

Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced due to the dustballs during your stay at our hotel. We have already forwarded your complaint about the cleanliness of the room to the concerned team for consideration. They will respond as soon as possible after looking into your complaint. We are carefully reviewing your comments, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. William Jung, General Manager Dongtan, Shilla Stay

jdelor 写了一条点评 2019年6月

澳大利亚悉尼201 分享75 推荐

适合所有旅客入住的酒店

我在这里呆了整整一个星期，对这家酒店没有任何意见。房间很大，有所有需要的便利设施，酒店位于东滩。早餐也包括在房费内，哇，这里真是一个不错的选择。我唯一的抱怨是电梯的速度，但是毕竟是上到27楼，也能接受。友好的员工，会说英语。

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回复来自新罗东滩住宿酒店的제너럴 매니저ShillastayDongtan

2019年6月24日已回复

Dear Mr. Jdelor, Firstly thanks for your valuable comment on tripadvisor. We are sorry for your inconvenience which was occurred elevators traffic when you took it during your stay. As matter of fact, the speed of elevators operate properly in terms of system-control and local regulation. However, as you told us, the elevator traffic has been happened easily in the morning & evening when room-guests & restaurant visitors use it the same time. Regarding those issues, we are trying to find out the best way in terms of systems and service. Thanks again for your mention. We are looking forward to provide the better facilities when you come to us next time. Best Regards, William Jung General Manager

ashish3168 写了一条点评 2019年5月

11 分享3 推荐

一家暗色调主题酒店

这是一家不错的酒店，但各方面都显示其暗色调主题。外立面、电梯、大堂区域，甚至房间内部都是深灰色的。不知怎么的，我感觉不太舒服。然而，酒店的停车场很不错，工作人员很配合，邻近区域漂亮而且热闹。我真的很喜欢酒店提供的免费早餐，菜单很丰富。但是午餐和晚餐我不太喜欢。全部都是韩国菜。这可能是大多数韩国酒店的情况，对此我无法发表评论。另一个我想说的是等待电梯的时间。在高峰时间，我有时需要等待5分钟。可能电梯的管理系统没有优化或微调。考虑到酒店的设施，我觉得它的价格有点高。

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回复来自新罗东滩住宿酒店的제너럴 매니저ShillastayDongtan

2019年6月26日已回复

Dear Mr./Ms. ashish3168, First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s staff. On the other hand, we fully understand your mentioning lift, lunch and dinner. By sharing with our team, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again. Best Regrards, William Jung / General Manager

Jason 写了一条点评 2019年5月

2 分享2 推荐

很棒

在出差期间，我住了几天，很满意。前台的这位女士(不记得她的名字，但是她有一口可爱的澳大利亚口音)帮我买了去釜山的火车票，她帮了我很大的忙。很乐意再来一次。

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回复来自新罗东滩住宿酒店的제너럴 매니저ShillastayDongtan

2019年6月26日已回复

Dear Mr. 심재훈님, First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you were satisfied at Shilla Stay. The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla. We deeply appreciate your valuable comments again. William Jung / General Manager

SchillerOne 写了一条点评 2018年7月

Aalen280 分享76 推荐

很好的餐厅

我只在这里住了一个晚上，虽然住的时间很短但是我很满意。一切都很好，除了电梯总是满员，等待时间总是非常长。不知道酒店是否预订满了，但每次我用的时候都是这样。大堂和餐厅的WiFi都不错，但是房间里（二十四层）很慢。在餐厅用早餐和自助晚餐，体验都很好。入住/退房办理没有什么问题而且很迅速。下次来这里我还会入住这家酒店。

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回复来自新罗东滩住宿酒店的제너럴 매니저ShillastayDongtan

2019年1月18日已回复

Dear Mr./Ms. SchillerOne, We sincerely appreciate you for taking your valuable time to sharing your feedback on tripadvisor, which it is the big encouragement to move forward to the highest standard of shilla stay. Our team will continuously do our best to maintain our service and facilities. Thanks again for your comment and we are looking forward to meeting you in the near future. With Best Regards, William Jung /General Manager