Response from Nirvana Bali V | Property representative | Dear Guest, First of all, allow me to personally and on behalf of Villa Nirvana express our sincere thanks for your questions. Upon reviewing what you written, we were surprised to hear that you never received information or confirmation about your booking. This should have come to you from Agoda, where your booking was made. We did not have your email address – Agoda does not share the emails of people who book through its site – so we could not have sent you a confirmation in any case. The details of your bookings that we received from Agoda are as follows - On December 10,2017 at 4:19 am (local time ) we got a reservation for LUXURY SUITE POOL VILLA from Agoda with booking ID 207798482 under the name Susan Pareto for March 16-19 2018. On the page of special requests. The booking also enquired about "Airport Transfer", asking whether we provide hotel to hotel transfer?* We replied yes and indicated the cost of the transfer - On December 12,2017 at 1:34 pm ( local time ) we received another booking from Agoda under the same name (Susan Pareto) for a DELUXE ROOM with booking ID 207889586 for check in 16-19 march 2018. So we naturally thought Ms. Pareto would like to book multiple rooms. - On December 31, 2017 we received a cancelled notification from Agoda for the booking with the ID 20178895 ( DELUXE ROOM ). So we removed that booking from our system and no charge was made for that booking. However, the first booking ( ID 207798482 ) for the LUXURY SUITE POOL VILLA was not cancelled or changed. This booking remained valid till the check- in date (16 March 2018 ). So on March 16, our reservation staff waited for the guest Ms. Pareto to check in date until late at night, but the guest did not arrive. We even waited an extra day. So then we determined that this was a case of “no show.” The cancellation policy states that any cancellation received within 1 day prior to arrival date will incur the first night charge. Failure to arrive will be treated as a no-Show and will incur the first night charge. This is why the booking number 207798482 was charged 1 night only. But this charge was levied by Agoda, as per its rules, not by us. Guests that book through Agoda are charged by Agoda, which also takes a commission on the amount. I hope this addresses your query. I am sorry you had to go through this inconvenience. If you have any further questions, please let us know.

Hi Riddhikot, Thank you for trusting Villa Nirvana. We are pleased to confirm your special request. However please remain us again when you in Villa prior breakfast Regards Landra

Hi Rizza, We are located in Ubud in Bali, which is approximately 40 kilometers from Ngurah Rai International Airport. We provide a pick-up service from the airport at Rp 400,000. Please indicate if you wish to use this service. In this case, please provide us details of your flight number and time of arrival. If you wish to use your own driver, please ask him to take you to Penestanan Kaja (North) in Ubud. We advise that he call us on 0361- 979419 to obtain the exact location (Pugig House) to drop you off. We will then send a buggy to pick you up from the drop-off point, which is about 150 meters from Villa Nirvana.

Hi, Thank you for choosing villa nirvana. Yes villa om has air-conditioning. Looking forward to welcoming you.