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Barcelo Jerez Montecastillo & Convention Center (赫雷斯德拉弗隆特拉)

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266 条点评
75 张照片
8问答
0 个房间贴士
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我和我的妻子选择这里作为我们度假旅行的一部分,我们在这住了4个晚上。我们住在一间空间超级大并且带有大阳台的公馆里。虽然起居室的装饰有些单调,地板上的瓷砖似乎也需要更换。然而,如果再次回到这个地方我们会再次选择住在这里。这儿的食物是自助式的,且菜式标准很高,如果有需要的话,还提供点菜服务。早餐是由营养学家根据顾客需求制作的奶昔,很好吃。这儿的高尔夫球场是我在西班牙最喜欢的球场,而且游泳池和花园日光浴区也非常棒。值得一提的是工作人员也超级友好,尤其是洛雷娜。
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首先,我们无法入睡,因为酒店的气味太恶心了,真的又恶心又强烈。当你看到墙上的空调控制系统不能正常工作时,你会觉得房间还不够完善,他们的解决方案有分歧,很荒谬,还说了很多关于这种情况的管理。浴室里的水像几个月没清洗过一样,底部是棕色的,颜色很恶心。他们没有功能齐全的餐厅或游泳池……他们把我们送到距山下300米的兄弟酒店,可笑至极,整个情况就像一个笑话。同样重要的是……蚂蚁、虫子和其他昆虫是你在房间里的伙伴,真的是蚂蚁的灾祸。我们一群人,准备在赛道上比赛,所有的房间都有同样的问题。对不起,食宿旅馆都比这里好!
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回复来自Barcelo Jerez Montecastillo & Convention Center的Director GeneralCésar G
2018年9月27日已回复
Dear customer, Thank you for sharing a review of Barceló Jerez Montecastillo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We do apologize for the technical problems you encountered, there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Our Resort, consists of two different buildings. One of them is the Barceló Montecastillo Golf (5 *) and the other one is the Barceló Jerez Montecastillo (4 *). These buildings have a distance between them of only about 200 meters. Both in our own website and in the information provided by the collaborating companies, it is clearly stated that the 4 * building shares the facilities and services with the 5 * building. We apologize for any inconvenience this may have caused during your stay. We sincerely regret reading that you found ants in your room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology, the presence of insects is unfortunately unavoidable. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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设施非常好。非常干净,对客人的私人需求考虑极周到。早餐是我们旅行过程中吃到的最好的早餐之一。可惜的是我们没有更多的时间能呆在那儿了。在Ronda我们已经预订好了第二天晚上的房间了。
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员工非常友好,房间、Spa、食物都非常棒,花园非常美,家庭游玩有很多项目可以做。对小孩来说非常棒的泳池,儿童俱乐部非常棒。强烈推荐给每一位。玩得非常开心。
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与 Barcelo Hotels & Resorts 合作收集的点评
我们要在一周后打高尔夫球,所以预定了这家酒店。酒店客房全部订满了,员工们似乎很繁忙,很混乱。房间很吵,空调坏了,只能吹出热风。工作人员都很友好,乐于助人,但酒店的价格过高了,它需要翻新一下,它看起来就像80年代的地方一样。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Barcelo Jerez Montecastillo & Convention Center的General ManagerCésar G
2018年6月1日已回复
Dear customer, The vision of our clients is the key to complete the satisfaction of our clients, therefore we are very grateful for the time you spent writing this review. Our hotel, is characterized by providing the client with an environment of peace and tranquility, despite having high occupancy throughout the year. We regret the inconveniences due to the Moto GP event. In recent years, we have made several improvements to our facilities, which are highly valued by our customers. We take note of your suggestion for future actions. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Sincerely, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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This is just one corner with the most ants in one photo, actually s still from a video of the room. There were literally thousands and thousands of ants. Worst room in any hotel I've ever stayed it. Had to switch to a third room due to total disrepair.
Balcony view looks like a war zone.
No other to even fix the handle on the door. Just smeared, hardened glue.
Spider webs and spiders from total lack of cleaning. All there rooms were far from clean.
Ausblick vom Zimmer
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Muy buenas, me gustaría saber las condiciones para alojarnos con nuestra mascota( gato)....gracias, un saludo.
Buenas tardes, Le agradecemos su interés en nuestro Barceló Montecastillo Resort. En nuestro hotel se admiten reservas con mascotas solo en las villas, tanto en las de un dormitorio como en las de dos. A la hora de realizar la reserva en dicha villa, tiene que indicar que viene con mascota, ya que hay que abonar un suplemento de 20 € por noche por este servicio. En aquellas habitaciones donde se alojan mascotas, el hotel coloca un pet kit de cortesía. Quedamos a su disposición para cualquier consulta que tenga al respecto y esperamos poder recibir su visita pronto en nuestras instalaciones. Saludos cordiales, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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We did not discuss or consider full board , But I upgraded all our party to All Inclusive ! All inclusive is a far better option , as it includes all meals, lunch & dinner, plus all drinks, including Beers & cocktails, house wines & Cava with meals, Plus use of extra facilities! It is not cheap , but price varies on season etc, But still great value !
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Buen día! Mi pregunta es a que distancia está el hotel del circuito de Jerez? espero su respuesta, gracias
Buenas tardes, Gracias por su interés en el Barceló Montecastillo Resort. Nuestras instalaciones están junto al Circuito de Velocidad, siendo 1 km la distancia que hay a pie. Quedamos a su disposición para cualquier consulta que tenga. Un saludo, Ignacio Martín Director Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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do you need a car
Yes, and the hotel advertises it has an airport shuttle, but does not.
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Buenas tardes, Desde el Barceló Jerez Montecastillo, le damos las gracias por elegirnos para pasar su última noche del año. Le informamos que el edificio donde se celebra la cena de gala está situado entre los dos hoteles y que hay un guardarropa, por lo que no tendrá ningún inconveniente. Estamos seguros que disfrutará mucho de su estancia entre nosotros. Un saludo. Ignacio Martín Ondé Director Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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价位
US$76 - US$187 (基于标准间的平均价格)
位置
西班牙安达卢西亚Costa de la Luz赫雷斯德拉弗隆特拉
客房数量
49
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