Bonjour emilie150389, Thank you for your wonderful review. We are glad to hear you enjoyed your stay and hope to see you back here again in the near future. Merci, Sofitel Brisbane Central
Bonjour workfamily, Thank you for taking the time to tell us about your experience at Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brisbane Central, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do apologised that a shortfall in service has occurred here on multiple occasions and can understand your frustrations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Bonjour flyingroo, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Merci, Sofitel Brisbane Central
Bonjour MissusKuan, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Nicholas Klaassen Guest Experience and Loyalty Manager Sofitel Brisbane Central
Free entry to the Club Lounge is available to Accor Platinum members (in my case) and also to other guests - but I think that depends on the price of the room you have booked - or the options you have purchased - but you can avoid the cost of breakfast and have an early though modest meal for dinner
