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帕尔默街盛橡盖特威酒店 (汤斯维尔)
Oaks Gateway Suites

636 条点评
在41家汤斯维尔酒店排名第15
旅客 (175)
客房和套房 (93)
视频 (1)

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在 汤斯维尔 的 41 家酒店中排名第 15
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
免费停车
有健身房的健身中心
免费高速WiFi
付费Wifi
付费网络
室外游泳池
无烟酒店
桑拿
残障通道
洗衣服务
自助式洗衣服务
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客房内冰箱
微波炉
空调
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河景
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酒店优惠信息
636 条点评
4问答
0 个房间贴士

点评

旅行者评分
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因为工作原因在这里住了一晚。它的坐落于CBD和帕默圣餐厅旁。停车也方便,套房有两间卧室。房间(特别是浴室)有点旧了,窗户都锁需要一些维修。窗户的位置是真的很吵我更喜欢在汤斯维尔的新鲜空气和温度它们令我相当愉快。接待区很干净,虽然零售商店有新装修的油漆的气味。这有一些不愉快。但是还是值得一试。
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回复来自帕尔默街盛橡盖特威酒店的Front Office ManagerOaksGateway
2017年6月7日已回复
Dear Neale, Thank you for taking the time to provide your valuable feedback. I’m glad to hear that you enjoyed Oaks Gateway on Palmer’s prime location. We are definitely spoiled to be close to many restaurants, shopping and bars. The complimentary car park is certainly handy for guests. I’m also glad to hear that you find our reception area well-presented and tidy. However, I do apologise that during your stay the retail shop next door to reception area was on the process of doing some painting. I’m very disappointed to hear that the 2 bedroom apartment you were allocated to was not up to our standards. We value all feedback and I have passed on your comment to the appropriate department. Again, thank you for taking the time to provide your feedback. I hope to welcome you at Oaks Gateway on Palmer in the near future!
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工作人员不太友好。老实说,如果我们有问题,感觉像是我们打扰了他们。没有一样是好的。热水浴,冷的。房间内没有盘子或叉子。一切都让人觉得心累。有一点值得注意的是拐角处有一家不错的早餐吧,叫JAM。我认为如果他们督促员工积极工作,并注意一些细节的话可以给4星。下次我会用Airbnb。
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回复来自帕尔默街盛橡盖特威酒店的ManagerOaksGateway
2017年6月4日已回复
Dear Bryanin, Thank you for taking the time to review our hotel on Trip Advisor, while it is disappointing to hear that you did not enjoy your stay, we have taken this feedback on-board as we are always looking to improve our customer experience. I do apologise that you were not given the service that you deserve, we pride ourselves on the level of customer service here at Oaks Gateway on Palmer, so this has been addressed and your other comments have been distributed to the appropriate departments. I am glad that you enjoyed Jam Corner we receive a lot of great feedback about this restaurant and it is very convenient being just across the road. Again, thank you for taking the time to review our hotel on Trip Advisor and I truly hope that you choose to stay with Oaks Gateway on Palmer again on your next trip to Townsville.
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和一些朋友住在这里。这家酒店地理位置极佳,停车场和服务都很不错。向出差或者旅游玩乐的人高度推荐这家酒店。一个卧室配有一个大厨房和洗衣设备。以前也在这家酒店住过,以后也还会再次光顾这家酒店。
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与这家酒店合作收集的点评
回复来自帕尔默街盛橡盖特威酒店的Front Office ManagerOaksGateway
2015年12月4日已回复
Hi Lauren, Thank you for taking the time to post such wonderful feedback highlighting the many benefits we have to offer both business and leisure guests. It's particularly pleasing as I see you are local to the area, so would be familiar with other options available and choose us as your preferred accommodation! We look forward to welcoming you again in the near future.
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在城里住了几晚,发现酒店里的所有员工都很有礼貌、友好,见到你时是由衷的高兴。我们的房间在5楼,有着漂亮的河景和城景。酒店是崭新的,我们房间特别整洁,维护地非常好。河上方的无边泳池绝对是个意外之喜。总体来说,高度推荐这个酒店,下次在城里时肯定还会再住这里。
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回复来自帕尔默街盛橡盖特威酒店的Front Office ManagerOaksGateway
2015年12月4日已回复
Hi Michael, I’m delighted to hear you enjoyed your recent stay with us, and appreciated both the views and terrific infinity pool we have. I will be sure to pass on your kind comments to both the front desk and housekeeping team. We look forward to welcoming you again soon!
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这家酒店很不错,而且地理位置也非常好。餐厅和酒吧就在酒店楼下,夜总会就在桥对面,转个弯就到了。客房的布局很赞,窗外的景色很美,很喜欢客房和休息室外面的阳台。我唯一不满意的一点而且印象很深刻的是,无论我在房间哪个角落,都可以听到我邻居发出的声音,甚至可以听到每一个客人进出六楼电梯的声音。这座酒店需要提高一下隔音效果。最后,客房里的洗发水和护发素质量不好,摧残我的发质,而且味道不好闻。
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与这家酒店合作收集的点评
回复来自帕尔默街盛橡盖特威酒店的ManagerOaksGateway
2015年11月22日已回复
Hi, It is wonderful to hear that you enjoyed our wonderful location and found that layout of the rooms both comfortable and suitable to your needs. Our spacious apartments are great for anyone looking for that little bit of extra room to spread out. I am sorry to hear that you were interrupted by noises from other rooms and the lobby. Our internal walls are usually quite well soundproofed. Unfortunately safety requirements specify the types of doors which must be installed on the apartment which can sometimes result in guests being able to hear noises from the hall. I hope we have the pleasure of welcoming you back next time you are in Townsville.
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价位
US$91 - US$166 (基于标准间的平均价格)
其他名称
oaks gateway on palmer hotel townsville
原名为
Oaks Gateway on Palmer
位置
澳大利亚昆士兰汤斯维尔
客房数量
102
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