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汤斯维尔美居酒店
Mercure Townsville

旅客 (208)
客房和套房 (37)
视频 (1)
卓越奖

关于

在 汤斯维尔 的 41 家酒店中排名第 13
地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 金级
酒店设施
游泳池
餐厅
免费停车
客房服务
免费网络
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
无烟酒店
残障通道
洗衣服务
精通多国语言服务人员
网球场
自助式洗衣服务
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房间设施
客房内冰箱
小吧台
空调
房型
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
湖景
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酒店链接
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1,098 条点评
5问答
0 个房间贴士

点评

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职员帮了我们很多,泳池很棒,我们的房间很小不过干净又很新。不过,你要坐 10 分钟的的士才能到市中心,到游艇停靠区要至少 15 分钟。餐厅布置得很好,不过服务不怎么好,菜单很无聊,食物还凑合。打扫人员把我们的眼镜什么的清洁了,放在浴室里里面把它们留在那里晾干,真的没法接受。
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回复来自汤斯维尔美居酒店的Front Office ManagerMercureTownsville
2017年10月24日已回复
Dear Jenni, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely apologise for the housekeeping in your room. I have passed this on to my housekeeping manager to look into further but again our apologies. I have also passed on your feedback regarding your restaurant experience to both our restaurant manager and executive chef to take on board. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikola Murphy Front Office Manager
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房间有点旧了,需要翻新一下了。我说过我是来镇上参加葬礼的,工作人员挺不错的,不管是客房人员、餐厅服务员还是前台。就冲着他们的客户服务,我下次还会来的。
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回复来自汤斯维尔美居酒店的Front Office ManagerMercureTownsville
2017年10月3日已回复
Dear CandidaW77, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback but especially when regarding our staff and their service. I will certainly be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager
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很棒的位置,如果你第二天要赶飞机的话很方便。我推荐只住一夜。房间的桌子边没插座,所以工作很困难。碗柜的门完全掉了。房间服务很好,有点贵,但是质量不错。
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回复来自汤斯维尔美居酒店的Front Office ManagerMercureTownsville
2017年8月21日已回复
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our standard rooms do need modifying and moderising as we do agree that the power points are not handy these days for all the modcons that we all have. We are speaking with our owners in regards to refurbishment and when this is decided these factors will certainly be added to the design of the room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager
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餐厅和游泳池看上去很可爱。适合坐下来喝一杯的地方。我订了一间标间,有点过时,不方便在床边上接电话,电视信号也很差。当其它住客用水/淋浴的时候,噪音很大。晚餐菜单不是很丰富,特别是当你要在那住好几天的话。大部分的员工不错,我喜欢每天早上可以拿一个外卖咖啡。
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回复来自汤斯维尔美居酒店的Front Office ManagerMercureTownsville
2017年8月21日已回复
Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our standard rooms are dated now which certainly shows in the lack of power points for convenience for our mobile phones and so on these days. We are in discussion regarding refurbishment and what changes we would make to these rooms so we really do appreciate our guests feedback on the rooms and what we can be doing better. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager
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我们从第一晚一直住到最后一晚。这里是极好的度假胜地,这里的工作人员和设施都很不错。这里的食物和酒吧服务都很棒。需要坐车才能去中央商务区,但附近就有出租车。在这里吃快餐或走一会去餐馆或食物外带。甚至可以带回房间吃。可供选择的食品有很多。我发现所有的地方(像餐厅等)都在上面。没什么好说的,五星评价。
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回复来自汤斯维尔美居酒店的Front Office ManagerMercureTownsville
2017年8月13日已回复
Dear Kenneth, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and just wonderful to hear of your 'superb' stay with us. I will certainly be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager
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上一页
价位
US$80 - US$151 (基于标准间的平均价格)
其他名称
mercure townsville hotel townsvillemercure hotel townsvilleaccor hotel townsville
位置
澳大利亚昆士兰汤斯维尔
客房数量
162
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