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汤斯维尔市莱德泽斯南岸酒店
Rydges Southbank Townsville

638 条点评
在41家汤斯维尔酒店排名第31
省钱提示:比市场均价低12%
入住— / — / —
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客人1 间客房2 位成人0 名儿童
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旅客 (141)
客房和套房 (40)
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在 汤斯维尔 的 41 家酒店中排名第 31
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638 条点评
3问答
0 个房间贴士

点评

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在这里住了一晚,之前也住过,房间需要装修,这次看到房间都很时尚很满意,遗憾的是浴室他们没装修,很旧很小,还有味道,赶不上四星级的品质。服务员都很周到(除了餐厅的那个男服务员,我用餐时他态度很不好),但是因为没睡好觉所以不想再给高分了。关门声很吵,一直在咚咚响,隔壁房间还在开party,更是没法享受舒适。我推荐这里,但是最好工作时间的晚上来,还是修一修浴室吧降降价吧。假日旅馆更便宜,还有阳台和很大很新的房间呢。
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回复来自汤斯维尔市莱德泽斯南岸酒店的Rooms Division ManagerRydges T
2014年5月21日已回复
We appreciate you taking the time to let us know about your recent stay with us. I am sorry that your neighbours must have been in a party mood this particular weekend. I hope that you advised reception and I am sure they would have room moved you if that is what was suitable for you. You are right about the bathrooms, they are in definite need of a makeover and renovation. It is under consideration. Once again thanks for the feedback! Regards, Trish
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工作的时候曾经住过这里。酒店的位置很好,位于帕默街的中心位置。但最大的亮点是——早餐。质量很高,选择也很多。再来汤斯维尔市的时候还会住这里的。
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回复来自汤斯维尔市莱德泽斯南岸酒店的Rooms Division ManagerRydges T
2014年5月21日已回复
The RISE breakfast is fantastic and I am happy that you enjoyed it. Certainly gives you multiple options to entice you to stay a while longer in the Southbank Grill! Looking forward to welcoming you back on your next visit to Townsville. Regards, Trish
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我是因为出差所以来住。服务员很优秀,位置方便。房间干净,就是有种破败的感觉。最差的是空调,不太管用。头一晚我自己鼓捣了一下。员工虽然“修理”了一下系统,但是接下来的2个晚上只是稍微好了一点点。早餐很好吃,员工优秀!
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回复来自汤斯维尔市莱德泽斯南岸酒店的General ManagerRydges T
2013年4月4日已回复
Thanks for your feedback Jan. I guess its not wise to bring up negative guest feedback, but funnily enough I received some on this site about the air conditioning being too cold not 1 month ago! I'm glad the staff were able to improve the performance but I will look into why it did not reach full potential (its generally not a problem!). I'll pass your comments on to the team, its great they made an impression, please feel free to contact me on your next stay and I will make sure it meets expectation. Cheers, Rob.
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回复来自汤斯维尔市莱德泽斯南岸酒店的General ManagerRydges T
2013年4月4日已回复
Unfortunately Townsville does not experience 'higher than normal occupancies' over the Easter long weekend and with a number of public holidays there can be quite an impact on business. I do acknowledge that we were caught out on Saturday for breakfast with double the guests dining than we had booked and were expecting. Following Saturday's service we added additional staff for the remainder of the weekend. I do apologise that your experience was not up to standard, as you can see from our reviews, generally breakfast is a highlight. I could not locate any guest comments in our Manager logs regarding the room issues you have identified. I'm quite confident had you made your concerns known on arrival, particularly the 'funny smell' in your room, our team could have quickly moved you to another. I certainly do not excuse the fact that the room was dusty, and I do apologise. I have discussed your comments with our Rooms Managers to ensure better presentation in the future. Bathrooms were not part of the refurbishments completed in August 2012 but are in planning for 2013. We are certainly looking forward to their completion in the near future. Thank you for your detailed feedback, Regards, Rob.
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我们对这个酒店办公室的位置很失望。如果离酒店再近点儿就好了。酒店入住并不让人舒心,然后我们还得拉着行李,穿过一个停车场,沿着路一直走。 房间还需要好好打扫一下。空调的过滤器很脏。
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回复来自汤斯维尔市莱德泽斯南岸酒店的General ManagerRydges T
2013年4月4日已回复
I'm sorry you didn't enjoy your stay in the Apartments. We do our best to highlight the location of the Apartments on our website and others by including details in the description and also when making reservations over the phone. We do have a programmed maintenance schedule which includes cleaning of air con filters amongst other things. I will certainly look into our log books to see why this hadn't been completed. I do appreciate your honest feedback and will work closely with our team to ensure swift improvements. Regards, Rob .
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价位
US$76 - US$135 (基于标准间的平均价格)
其他名称
rydges southbank hotel townsvilletownsville rydges southbank hotel
位置
澳大利亚昆士兰汤斯维尔
客房数量
98
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