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卧龙岗最佳西方酒店 (卧龙岗市)
Mantra Wollongong

旅客 (122)
客房和套房 (69)
餐饮 (15)

关于

在 卧龙岗市 的 14 家酒店中排名第 9
地点
卫生与卫生
服务
优惠度
酒店设施
免费高速WiFi
有健身房的健身中心
公用Wifi
提供早餐
无烟酒店
残障通道
洗衣服务
自助式洗衣服务
门房服务
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客房特色
小厨房
无烟房
酒店信息
酒店星级
364 条点评
2问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
这个酒店需要一些爱和关注。太旧了,房间和家具都很旧。在我们住宿的第二天,乐于助人的员工更换了寝具。停车场和方便,能够很便利的乘坐电梯进入房间。
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与这家酒店合作收集的点评
回复来自卧龙岗最佳西方酒店的General ManagerJason P
2017年7月3日已回复
Thank you very much for taking the time to tell us of your stay at the Mantra Wollongong. I have taken your concerns about the furniture to the individual owners. We do appreciate all of our guest feedback both positive and negative as it gives us the opporyunity to always improve. Once again thank you very much and hopefully we can welcome you back to the hotel in the future.
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卧龙岗酒店实在太令人失望了。在酒店使用信用卡(任何种类的信用卡)支付房费还要额外收费,另外使用WIFI也要额外付费(10美元)。我入住的是303房,隔壁的304房在我入住期间一直在举行派对,而且酒店外的马路噪音也很大。唯一的好处是泊车很方便。
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回复来自卧龙岗最佳西方酒店的General ManagerJason P
2017年7月3日已回复
Thank you very much for taking the time to comment on your stay at the Mantra Wollongong. My apologies if the communication regarding the credit card fee ws not explained. You can avoid the fee by using Eftpos or paying cash. Most hotel companies provide this charge unfortunately. WiFi is available free of charge for guests that join the New Mantra Plus loyalty program and book direct with mantra for their stay. If you choose to book on line with another booking agent the WiFi is then a charge. Again apologies if this was not comunicated to you correctly. Once again thank you for taking the time to comment to us.
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员工友好乐于助人,停车场是临街的,有一个大的阳台,靠近我们想要的地方。附近有很好的咖啡馆,作为早上“开胃菜”之后的好去处。附近有车站和海滩。如果必要我会再次在那里住宿。
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与这家酒店合作收集的点评
回复来自卧龙岗最佳西方酒店的General ManagerJason P
2017年7月3日已回复
Thank you very much for taking the time to comment about your stay at the Mantra Wollongong. It was very pleasing to read that we were able to meet your expectations and the room and hotel location were great for you. We appreciate all of the guest feedback. Once again thank you and hopefully we can welcome you back to the hotel in the future.
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需要加强保持和维护酒店的设施,还需要提供更多的基础设施,例如:厨房用具和清洁工具。房间和家具很脏,有食物碎屑在沙发上。沙发太脏了不能坐,头发到处都是。床有些不稳,睡在上面只要一翻身就会发出吱吱的响声。糟糕的一晚。
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与这家酒店合作收集的点评
回复来自卧龙岗最佳西方酒店的General ManagerJason P
2017年7月4日已回复
Thank you vey much for taking the time to comment on your stay at the Mantra Wollongong. We do take all of the feedback seriously both positive and negative. I have taken your comments in regards to the furniture to the idividual owners of the apartments. I sincerly apologies for the cleaning being below par in your room. These comments will be given to the Executive Housekeeper to ensure that her team are continuing to improve and train. Beds have all been replaced as well as all the Pillows. Once again I do thank you for taking the time to comment.
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房间很大,舒适,干净。在这里停车免费,这很棒。很适合家庭或者情侣。入住很方便,员工很友好。房间还有洗衣设施,这让人很欢喜。
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与这家酒店合作收集的点评
回复来自卧龙岗最佳西方酒店的General ManagerJason P
2017年7月4日已回复
Thank you very much for taking the time to comment on your stay at the Mantra Wollongong. We do pride ourselves on being able to deliver what is required by our guests. Once again thank you very much and hopefully we can welcome you back to the hotel in the future.
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上一页
价位
US$103 - US$324 (基于标准间的平均价格)
原名为
Best Western
位置
澳大利亚新南威尔士州卧龙岗市
客房数量
50
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