Hi, yes they have a lot of ground floor rooms. If you book through an agent, ensure you call the resort directly, as our request for a twin room did not get passed on, and we had to wait 3 hours in resort for a change of room. Everywhere is accessible via ramps and lifts, possibly not the beach and sea as there were no boards on the sand from this hotel. There is a drop to the beach, about 30cm, so not for people with walking difficulties. Hope this helps

We too are members and the only benefit is you can claim uour flyback. We were informed by prestige this is an associate hotel and no royal benefits exist here. Considering going Sept 2024.

I only stayed in the premium rooms and there is no separate room as I was lead to believe, just a partition.