Dear Alan L, Thank you for sharing your feedback with us, especially about Carla's exceptional service. We're delighted to hear that she provided you with a perfect dining experience by anticipating your needs.We appreciate your recognition of Carla's talents and potential. We're also glad to hear that you had a positive experience with the staff at the Italian restaurant, even though you didn't remember her name. We'll be sure to pass on your compliments to her as well. We apologize for any inconvenience you experienced with entering and exiting the hotel and for any outdated aspects of the rooms. Your feedback is valuable to us, and we will use it to improve our services and facilities. It's fantastic to know that you enjoyed the overall atmosphere of the hotel, the cleanliness of the beach and sea, and the ample lounge chairs by the pool. We're thrilled that you found it suitable for family vacations. Thank you for choosing Mövenpick Boracay, and we hope to welcome you back for another enjoyable stay in the future. Sincerely, Franck MEROT
Dear Resort26691631782, We appreciate your positive feedback about our hotel. We are glad that you had a pleasant stay during your visit. We do take pride in catering to our guests’ needs the best way we can. We will share your commendations to our team. Looking forward to welcoming you back soon! Sincerely, Mövenpick Resort & Spa Boracay
Dear lifepapp, Thank you for sharing your wonderful review of our hotel. We look forward to welcoming you back on your next visit to Boracay. See you again soon! Sincerely, Movenpick Resort and Spa Boracay
This hotel is expensive and has good hardware facilities, with several large pools and private beaches. The service is very poor and there are cases of discrimination against the Chinese. Our family, three adults and three children, one of them is a baby, came to the hotel to prepare for a stay at 11 o'clock at noon. However, the hotel only requires 2 o'clock to check in. We registered the information in advance and then had lunch at the hotel. After that, I arrived at the front desk at 2:20, but the front desk told us that the room was not ready and it still took 30 minutes. What are you doing for the first three hours（11:00-2:00）? In addition, we booked a superior room, but it was such a view when we came in.... I was disappointed with the expectation of staying. In the end, I have to say that this is really far from the city. I have to charge 400 pesos for tutu. The hotel shuttle bus is very small, 2 hours a week, if you go late, there is no place. 这家酒店价格贵，硬件设施不错，有几个大泳池和私人沙滩。不过服务非常差而且存在歧视中国人的情况。 我们一家人，三个大人三个儿童，其中一个是婴儿，中午11点冒着大雨来到酒店准备入住。 不过酒店规定2点才能入住，我们提前做了信息登记，然后就在酒店吃了午饭。之后，2点20分到达前台，但前台却告诉我们房间还没有准备好，仍然需要30分钟。 请问前面三个小时都在干什么了？ 另外我们订的高级房间，进来看到的却是这样的景色…… 怀着非常期待的心情入住，结果实在失望。最后 不得不说这边距离市区真的非常远，打tutu都要400比索。 酒店班车班次非常少，2小时一班，要是去晚一点，还没有位置。
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Movenpick Resort and Spa Boracay
Dear dorlea769, Thank you for taking the time to write a great review of our hotel! We are glad that you enjoyed your stay with us. Receiving such a very warm and pleasant feedback means so much to the team. It encourages us to keep doing things well for our guests and create moments to remember. We hope to see you again here soon! Sincerely, Movenpick Resort and Spa Boracay
Nothing within walking distance.
Movenpick does provide transportation into town to a place called D’mall and you will find great little bars and restaurants there.
Rates I provided earlier are for DMall. Should change depending on where you go. You can flag an empty etrike as well going back to the hotel for a similar fee and they'll drop you off at the lobby.
