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L'Ermitage Hotel (塔林)

1,032 条点评
在88家塔林酒店排名第20
旅客 (402)
客房和套房 (206)
餐饮 (36)
卓越奖

关于

在 塔林 的 88 家酒店中排名第 20
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
餐厅
客房服务
免费高速WiFi
酒吧/大堂
含早餐
会议室
会议设施
公用Wifi
宴会厅
干洗服务
提供早餐
无烟酒店
桑拿
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
小吧台
套房
无烟房
酒店信息
酒店星级
酒店风格
中档
Modern
1,032 条点评
12问答
0 个房间贴士

点评

旅行者评分
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  • 474
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  • 33
  • 15
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  • 中文(简体)
看过评论后,我决定和家人在此住了一晚。但稍微有些失望。一到酒店,前台员工只想着填写表格,而不是迎接我们。他们没经过我的同意就收取预付款。房间较小,网上的照片看起来比较好。即便是晚上,面朝街道的房间噪音比较大。早餐很普通。总之,适合稍事休息,但在塔林有更好的同等价格的酒店值得挑选。
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回复来自L'Ermitage Hotel的Guest Relations Managerlermitage2016
2017年12月6日已回复
Many thanks for your review! I am, however, disappointed to learn that we did not meet your expectations. Please accept my sincere apologies. We appreciate your feedback and please rest assured that we will address your concerns. Thank you for staying with us and I hope you will give us the opportunity to welcome you back soon in Tallinn and L'Ermitage! Kind regards, Kerli Marmor Hotel L'Ermitage
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没有什么可抱怨的。睡个好觉,这是最重要的。房间既干净又温暖,不算大,但足够了。很好的停车场(可以问问楼上的人,就在街上)。停车费有些贵却很方便。有很好的早餐。10分钟步行就能到旧城,位置很好。
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回复来自L'Ermitage Hotel的Guest Relations Managerlermitage2016
2017年10月27日已回复
Dear Harri, Thank you for visiting us and thank you for your feedback. I am really glad that you got a good night's sleep in our hotel. To give our clients a good night’s sleep our beds are equipped with 3 or 4 layers of Sleepwell mattresses for extreme comfort. Yes, our buffet breakfast is very tasty. I am very happy to hear that our location- just 10 min from the old town- was suitable for you. We hope that you will give us the opportunity to serve you again in the future. You are warmly welcome. Best regards, Kerli Marmor/L'Ermitage Hotel
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我真的很期待这家酒店,但它令人失望。房间很干净,大小很好,床也很舒适,但是很热,太热,不能在这些房间里睡觉。空调没有作用,我确实询问过这个问题,但被告知这是一家老旅馆,你不能调温。如果你打开窗户,交通的噪音是非常糟糕的。早餐很好,但没有什么特别的。我在这里睡得不太好,所以不会再来了。
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回复来自L'Ermitage Hotel的Guest Relations Managerlermitage2016
2017年10月2日已回复
Dear Birgit, Thank you very much for choosing our hotel to stay on your trip to Tallinn and taking a bit of your time to leave us your valuable feedback. First of all, let me start apologising for all inconveniences you seemed to experience during your stay as it is not up to our standard of service and I will take note in order to coach our team for better result in the future. Thank you very much for bringing this to our attention. I am so sorry to hear that you were so disappointed. We hope that you will give us the opportunity to serve you again in the future. Best regards, Kerli Marmor L'Ermitage Hotel
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毫无疑问,这是在Tallinn最美妙的地方。气氛、员工和楼下的餐厅都是一种享受。毫不犹豫地推荐给大家。希望每个人都有和我一样的经历——一段很赞的经历。
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回复来自L'Ermitage Hotel的Guest Relations Managerlermitage2016
2017年9月24日已回复
Dear Rainer, Thank you very much for taking a time to leave us your valuable scores and comment. We appreciate that you choose our hotel to stay and you liked your stay here. I'm happy to read that you enjoyed the hotel atmosphere, rooms and restaurant L'Ermitage. It means a lot to us, that you would recommend our hotel to other guests. Hopefully see you soon in L'Ermitage again! Best regards, Kerli Marmor/ Hotel L'Ermitage
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9月访问时,外面很温暖。 室温超过25℃,无法调整。 由于不停的交通工具噪音,我无法保持窗户打开。 服务和反应非常糟糕。我再也不来了。
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回复来自L'Ermitage Hotel的Guest Relations Managerlermitage2016
2017年9月6日已回复
Thank you for the feedback, Johanna. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations and room was too hot. Last week was warmer and sunnier than usual in Tallinn and this could cause higher temperatures in the room. We will share your concerns regarding our accommodations with our team moving forward. Best Regards, Kerli Marmor/ Hotel L'Ermitage
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价位
US$77 - US$180 (基于标准间的平均价格)
其他名称
l ermitage hotel tallinn
位置
爱沙尼亚塔林
客房数量
122
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