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卡索假日酒店和套房 (阿纳海姆)
Castle Inn and Suites

1,978 条点评
在120家阿纳海姆酒店排名第24
旅客 (378)
客房和套房 (290)
泳池和海滩 (38)
卓越奖

关于

在 阿纳海姆 的 120 家酒店中排名第 24
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
游泳池
免费停车
免费高速WiFi
公用Wifi
室外游泳池
无烟酒店
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
自助式洗衣服务
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房间设施
客房内冰箱
微波炉
空调
房型
套房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
家庭
位于中心地带
酒店链接
访问酒店网站
特惠信息:免费停车优惠
1,977 条点评
91问答
0 个房间贴士

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干净的房间,容易步行到DL。我们的孙女在去DL度假时得了流感。酒店的工作人员特别乐于助人,帮了我们很大的忙,甚至还允许我们待晚一些,以确保能顺利出行。谢谢卡索假日酒店!
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回复来自卡索假日酒店和套房的Guest Relations ManagerKelly G
回复时间:4周前
Thank you very much for staying with us recently and for taking the time to provide your review and feedback. We were of course happy to help you with your Grand Daughter. We hope to see you the next time you visit the Anaheim Resort. Kindest Regards,
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房间宽敞舒适。工作人员都很友好。地理位置优越,与迪斯尼乐园隔马路相望。容易停车,如果你在一楼,你可以把车停在你房间的正前方。有一个漂亮的小游泳池和水疗中心。有一家洗衣店,但不幸的是,当我们住在那里时,只有一台洗衣机在工作,其他的都坏了。步行距离到餐厅和纪念品商店,星巴克和CVS药店。
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回复来自卡索假日酒店和套房的Guest Relations ManagerKelly G
2019年5月8日已回复
We would like to thank you for staying with us recently and for taking the time to write a review from your stay. All washing machines and dryers are up and running. We did have an isolated case recently where a few of the machines were down, but we call out a service company right away when this happens, so the machines aren't down for long. Thank you again for staying with us and we hope to see you again in the near future. Kind Regards,
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这个地方离公园很近,房间很大,工作人员也很友好。我们住在这里的时候,我们总是很高兴,他们记得我们的家庭的名字,还会住在这里,因为他们提供出色的客户服务。他们有一个很大的游泳池,步行就能到公园,让孩子们玩得很开心,也很容易。
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回复来自卡索假日酒店和套房的Guest Relations ManagerKelly G
2019年4月24日已回复
We would like to thank you very much for staying with us recently and for taking the time to provide your review. We appreciate you being happy when you stay with us, and we look forward to the next time you visit the Anaheim Resort. Warmest Regards,
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城堡旅馆位置很好。与其他许多酒店相比,它不是离迪士尼最近的,但我喜欢它靠近CVS超市和沃尔格林超市的位置。我们每天都从这两家店里买早餐、午餐和零食,以降低游园的成本。房间里很吵。我们住的是一个家庭套房,发现我们在那里的时候,那里一直都有噪音。我们还有一个婴儿,他在地毯上爬了一会儿,他的脚尖变得很黑。很明显,是时候该清理地毯了,或者在如此高流通率房间里扔掉地毯。很恶心。从公园出来休息时,在游泳池里凉快一下很好。洗衣机和烘干机非常方便。
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回复来自卡索假日酒店和套房的Guest Relations ManagerKelly G
2019年4月19日已回复
Thank you for taking the time to provide your feedback from your stay with us. We were sorry to hear you had a noisy room location. We have many rooms where guest's say they hear nothing, so again we are sorry for this. We go through all of our rooms on a daily/weekly/monthly basis and put rooms out of inventory to do deep cleaning, so we hope you reported this to the front desk so we know the room you stayed in so we can address the carpet cleaning. Once again, we appreciate all feedback, and we hope you will come back to see us in the future. Kind Regards,
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这间酒店带来的体验真差!我已经住了好几家迪士尼地区的酒店,这间是最糟糕的。外面的城堡虽然看起来很酷,但是房间看起来像是祖母的房子,床单像是1960年的。这间酒店最大的问题是愚蠢的停车问题。你花了350美元在这里过夜,打算第二天步行去迪士尼乐园,但这间酒店竟然没有停车位!!你得开着车去迪斯尼乐园,这意味着我还得付更多的钱。酒店提供免费停车服务至下午3点。哼,笨蛋,我下午2点离开迪斯尼乐园的时候就会开走我的车。如果想节省你的钱,最好选择入住波托菲诺酒店或万豪酒店。这间酒店闻着也很可怕,味道像是奶奶衣橱里的樟脑丸。
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回复来自卡索假日酒店和套房的Guest Relations ManagerGuestServices1734
2019年4月6日已回复
Thank you for your recent visit to the Castle Inn & Suites. We appreciate all feedback from our guests whether positive or negative. We would like to clear up a few items in the review that are not accurate. The décor in the rooms was selected to reflect a castle theme, with rich colors and dark furniture. The hotel offers on site parking for our guests with a limit of one vehicle per registered room on the nights the room is reserved. The terms of parking state that parking expires at the check out time (11:00AM) on the date of departure. However, as a courtesy the front desk offered to extend that time until 3:00PM. We apologize if this courtesy did not meet your expectations. As one of the last hotels in the area to offer free parking we make every effort to ensure our guests with reservations will have a parking spot available upon arrival. Many other hotels will allow a vehicle to remain as they are charging for each night the vehicle is on site, including an additional charge for the check out day. The staff makes every effort to accommodate our guests needs, and will continue to strive to provide the best customer service possible. Thank you again for your feedback.
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上一页
价位
US$141 - US$294 (基于标准间的平均价格)
其他名称
castle hotel anaheim
位置
美国加利福尼亚阿纳海姆
客房数量
199
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