Dear Boswell48, We appreciate the time taken to share your wonderful experience and for choosing the Serengeti Serena Lodge your second home. We are delighted to know that you enjoyed your stay and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you hopefully in the near future. With best regards, Vincent Matei Lodge Manager.
Dear Drindia, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was pleasant one. I am very delighted to hear that our staff made you feel at home particularly Soi and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience. Regards, Vincent Matei - Lodge Manager.
Dear Fahnaj, Thank you for coming for the second time in Serengeti Serena lodge this is the trust you have shown us.It was pleasure hosting you and we are delighted to read your feed back, we are happy and glad that you also enjoyed the accommodation, food and service. We hope we can have the pleasure of welcoming you back in the near future for a longer stay. Yours Sincerely, John Massa.
Dear ForuzanV, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us. We are truly honored and delighted to know that you enjoyed your stay and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you hopefully in the near future. Regards, Vincent Matei.
Dear Dream-Sheep, Thank you for taking time to share your candid feedback and on behalf of the team here, I am very disappointed to hear that you found our swimming cleanliness to be below the Serena standard to which you are accustomed to. Your experience is certainly not representative of the high quality standards and principles that we stand for, the frustration and inconvenience caused to you is highly regrettable so kindly accept our most sincere apologies. We hope that you can give us another opportunity to be of better service to you in the future. Regards. Vincent Matei, Lodge Manager.
ONLY drink the bottled water provided, never from the taps. We even used it for brushing our teeth. I did eat some salad and fruit from the Lodge and had no problems. I presumed tea and such was made with bottled water and had no issues there either. The Serena Lodges were very well run.