That’s an excellent question. Our room was on the ground floor but we did have to take steps at a couple of different places to get to our room. I also think the area between the front lobby and the back part has steps. This would be where you enter the hotel to getting back to Stanley’s Terrace or the bar and the other restaurant. Also going down to have breakfast at the Jungle Junction. It is a walk from the hotel and the only option for breakfast. Stanley’s Terrace which is right off the lobby does not serve breakfast. It is convenient for lunch and dinner but doesn’t serve breakfast which would really be nice since it’s much closer than the Jungle Junction. I also am not sure about room service. This is a nice place, and the staff was helpful with emails before our trip. I would not hesitate to get in touch with them. I just remember steps we had to take at different areas of this hotel. We did not venture out at night. Transportation was not reliable and we did not want to get stuck without a way back. There are a lot of baboons all over ! Hope this helps. I would contact them and ask these questions. I cannot say I saw an elevator, but we did not do much walking around.

I never saw a lift, nor did I look. They were doing major renovations in two buildings

Sorry for the delay. Yes, they can manage wheel chair. But there is a lot of stairs. You should check with them before.

Absolutely not, they are upgrading the rooms in stages. There is no way they would distract the facade of the building, enjoy your stay ... regards Darren