回复来自曼谷天空风景酒店的Guest Services / Front OfficeRoongnapa S
2023年8月29日已回复
Dear guest, We're sincerely sorry for the subpar experience you had. We appreciate your feedback on Lily's service, and we're committed to addressing this issue internally. We're also concerned about the cleanliness of your room and the misunderstanding about the minibar. Please know that this is not reflective of our usual standards. On a positive note, we're glad to hear that Snack at the reception desk provided good service. We're determined to learn from this and make necessary improvements. We could only ask that you give us another chance to provide you with the exceptional stay you deserve. Your satisfaction is our priority, and we'll do our best to ensure a much better stay next time. Best regards, Roongnapa S. PA to GM and Operations Assistant Manager
回复来自曼谷天空风景酒店的Guest Services / Front OfficeRoongnapa S
2023年5月31日已回复
Dear Gao S, Thank you for sharing your stay experience. We are delighted to hear that you were satisfied with the front desk service, efficient check-in process, pleasant environment, and our swimming pool. We strive to provide every guest with a pleasant and enjoyable stay. Thank you for your support, and we look forward to welcoming you back for another wonderful experience with even better service. Best regards, Roongnapa S. PA to GM and Operations Assistant Manager
Dear RoxyChen, Thank you very much for such high praise of Compass SkyView Hotel. We are absolutely delighted to hear of your excellent stay with us. We thank you for your returning stay and we certainly hope for more visits to come. Our team especially Khun Cherry and Khun Mook could not thank you enough for your kind words to them. We look forward to welcoming you back to your home away from home again very soon. Best regards, Thitima Puttan Director of Marketing Communications
Dear waiwaican, Thank you very much for taking your time reviewing Compass SkyView Hotel. We appreciate your note on our convenient location being surrounded with shopping malls and public transportation. As for your note on our pool cleanliness, please rest assured that our team is keeping the pool clean and pleasant for our guests. Nonetheless we would put more time and effort in ensuring so. We do apologize for the inconvenience caused to you about the key card on your check out day as well. Best regards, Thitima Puttan Director of Marketing Communications
Dear erosak, Thank you very much for taking your valuable time writing us a review. After reading about the incidents happened throughout your stay with us, I feel quite distressed and would like to express a sincere apology on behalf of the team for the inconvenience that have caused you about the roach incident, moving the room and also the noisy AC. Please kindly be ensured that these have been recorded for the purpose of improving our service standard and that each respective department has already been on top of these issues. We hope that you could give us another opportunity to serve you better, with better facilities and better service. Best regards, Roongnapa Sandusadee PA to GM and Operations Assistant Manager