First of all, I would like to express my gratitude. The problem I encountered during my stay was resolved as soon as possible. During my stay at the hotel, I felt your customer-oriented philosophy. I enjoy traveling in every country, and I used to stay in international five-star hotels. This time, I chose you because I like Japan. I have been to Japan many times, and Japan's service is the best in the world, This time, you still allow us to enjoy top-notch Japanese service。首先,我想表达我的感激之情。我在逗留期间遇到的问题尽快得到解决。在酒店逗留期间,我感受到了你以客户为导向的理念。我喜欢在每个国家旅行,我曾经住在国际五星级酒店。这次,我选择你是因为我喜欢日本。我去过日本很多次,日本的服务是世界上最好的,这次,你仍然允许我们享受一流的日本服务。
Dear Vacaction56321590698, Many thanks for taking the time to share your recent experience at The Okura Prestige Bangkok! We are thrilled that you had an enjoyable stay with us at The Okura Prestige Bangkok where we combine Japan’s rich service culture with the gentleness of Thai hospitality and I am particularly pleased to read that you especially enjoyed the hospitality by the team members you encountered throughout your time here. Please do let us know when your travels bring you back this way as we look forward to your next visit! Thank you once again for your review. Niek Hammer General Manager
Dear Doris, Many thanks for taking the time to share your wonderful experience at The Okura Prestige Bangkok! We are thrilled that you had an enjoyable stay with us at The Okura Prestige Bangkok where we strive to combine Japan’s rich service culture with the gentleness of Thai hospitality. I am very pleased to read that you especially enjoyed the convenient location of our hotel as well as the team members you encountered throughout your time here and your glowing words are greatly appreciated. The safety and care of our guests is indeed extremely important to us hence why we have taken various post COVID-19 measures to further strengthen our procedures and I am pleased to read you valued this. When your travels bring you back this way, please do let us know and we will assist with anything you may need. We look forward to the next visit and thank you once again for your review. Niek Hammer General Manager
Dear Manto H, Thank you so much for taking the time to share your thoughts with the TripAdvisor community! We are very pleased to know that your stay with us at The Okura Prestige Bangkok was well enjoyed and your kind words about your experience have been shared with the team here, much to their delight and appreciation as it serves as a lovely motivation to continue our ongoing pursuit for service excellence. Please do let us know how we can assist with any future arrangements here in Bangkok as we look forward to the pleasure of your return again soon! Best regards, Niek Hammer General Manager
Dear Noblecheung1010, Thank you very much for your wonderful review! We much appreciate you taking the time to write about your experience at The Okura Prestige. We are very pleased to read that your stay was enjoyable and we must agree that ourinfinity pool has a spectacular views of the Bangkok’s skyline. Your kind words have been shared with our team and are greatly appreciated. Should your travels bring you back to Bangkok, please do let us know if we can help with any arrangements needed as we look forward to welcoming you back to the hotel again soon! Best regards, Niek Hammer General Manager