回复来自曼谷洲际酒店的Guest Services / Front OfficeIHG Front office
回复时间：3周前
Dear A Tripadvisor Member, Thank you for choosing InterContinental Bangkok for your recent visit to Bangkok. Your feedback is genuinely valuable in helping us maintain a high level of service for our guests. Best regards, Palm Pimsiri Assistant Front Office Manager
回复来自曼谷洲际酒店的Guest Services / Front OfficeIHG Front office
2024年8月29日已回复
Dear Sidney A, Thank you so much for staying with InterContinental Bangkok. We appreciate your valuable time for sharing feedback with us which helps us to improve our service and standards in-order to make our guests have memorable and enjoyable stay with us. I am truly delighted to hear that you had a great time here! and the most fascinating is that you liked an amazing, renovated rooms especially our Junior Suites room. It is a great honor to know that our team had taken great care of you from the moment you arrived at the hotel and maintained this level of service throughout your stay. We strive to make our guests' stay experience an incredible one, so it is really wonderful to hear that you had delightful time here. I hope that we can welcome you back soon! Best Regards Mr. Nick Singh (Night Manager)
回复来自曼谷洲际酒店的Guest Services / Front OfficeIHG Front office
2023年7月26日已回复
Dear Voyager57664816840, Thank you so much for staying with InterContinental Bangkok. We appreciate your valuable time for sharing feedback with us which helps us to improve our service and standards in-order to make our guests have memorable and enjoyable stay with us. We are extremely sorry to hear that we did not meet your expections. We have noted your comments this matter has been share with our Management team. Please be assured that we take this matter very seriously, and we have initiated an internal investigation to identify the root cause of the incident and take appropriate measures to prevent any recurrence. Our team is committed to delivering exceptional service and maintaining the highest standards of quality, and we deeply regret that we did not meet these standards during your stay. Once again, I offer my sincerest apologies for the inconvenience caused. If there is anything we can do to rectify the situation or assist you during your recovery, please do not hesitate to let us know. Best Regards Mr. Nick Singh (Night Manager)
Dear BillyN349, Thank you very much for choosing InterContinental Bangkok and taking the time to share feedback about your recent stay experience with us. I am delighted to hear that you have enjoyed your stay with us. Please know that your feedback is extremely valuable and important to us for improve the guest experience. We very much look forward to welcoming you back again at InterContinental Bangkok in the near future. Best regards, Monrudee Tantidamrongkun Director of Rooms
Dear duelde, Thank you very much for your review about your recent stay experience with us. We are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologies for this inconvenience and rest assured I will addressing this matter with our team member. Please know that your feedback is extremely valuable and important to us for improve the guest experience. I do hope that unpleasant issues will not deter you from staying with us again in the future visit. Best regards, Monrudee Tantidamrongkun Director of Rooms
There is a BTS exit directly in front of the hotel. However, you will need to carry your suitcases down the BTS stairway as there is no elevator or escalator going down. There is an escalator going up though.
