我曾在 2019 年与公司同事入住过曼谷的凯悦酒店，留下了非常美好的印象。四年后的今天，我带着家人再次来到泰国旅游，准备朝拜四面佛。虽然这次没有入住凯悦酒店，但我的太太想去酒店参观，却突然身体不适眩晕，酒店工作人员展现出了极高的热情和专业素养，迅速前来帮助和施救，使我太太很快恢复正常。在此，我要特别感谢餐饮部的中国籍海外领导力发展培训生杜凤女士以及其他同事的悉心照料。我自己也是一名酒店工作人员，深深感受到凯悦酒店的服务是如此出色。 I once stayed at the Hyatt Hotel in Bangkok with my colleagues from the company in 2019 and had a very good impression. Today, four years later, I came to Thailand again with my family for a trip and planned to worship the Four-Faced Buddha. Although we didn't stay at the Hyatt Hotel this time, my wife wanted to visit the hotel, but suddenly felt unwell and fainted. The hotel staff showed great enthusiasm and professionalism, quickly coming to help and give first aid, making my wife recover quickly. Here, I especially want to thank Ms. Freya Du Feng, a Chinese overseas leadership development trainee in the F&B, and other colleagues for their attentive care. I am also a hotelier and deeply feel that the service of the Hyatt Hotel is so excellent.
Dear Dreamer28238221720, Thank you for taking the time to share your valuable feedback. Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track, and I am thrilled to pass your compliments to the team. I trust that your wife is now fully recovered. We value your support and comment and hope to serve you and your family when your travel brings you to Bangkok. Sincerely, Phanit Pansata Director of Operations
Dear 強 強, Thank you for taking the time to provide your feedback on TripAdvisor. I sincerely apologise for your recent stay experience. Your feedback is important in helping us to improve and providing you with a better experience and overall level of comfort. I can assure you that these issues will be raised with the relevant teams to address. We value your support and comment and hope to serve you when your travel brings you to Bangkok. Sincerely, Phanit Pansata Director of Operations
This time I stayed at Grand Hyatt Bangkok for three days, Mr. HANN at the gate reception left a deep impression on me. His enthusiasm and sincerity to the guests is definitely a reason for me to come back for the third time. At the same time, I was also impressed by the warm hospitality of colleagues in the lounge. I will never forget the title of Mr. Ice American. Finally, I would like to thank Mr. CHOK from the customer experience department for his careful arrangements.
Dear Dream30024990606, Thank you so much for selecting Grand Hyatt Erawan Bangkok, and for taking time to share your valuable feedback. I was delighted to learn that you enjoyed the comfort and services extended to you. Your kind compliments extended to our individual team members are sincerely appreciated. Please rest assured that our colleagues will be recognised for their effort and care. We value your support and comment and hope to serve you again on your future trips to Bangkok. We look forward to welcoming you again. Sincerely, Phanit Pansata Executive Assistant Manager – Operations
Dear Quest20707656009, Thank you for taking the time to share your feedback on Trip Advisor. Your constructive comment regarding your stay experience is well noted and shared among our Senior Leadership team for discussion and address. We value your support and comment and hope to serve you again on your future trips to Bangkok. We look forward to welcoming you again. Sincerely, Phanit Pansata Executive Assistant Manager – Operations
回复来自曼谷爱吕湾君悦酒店的Guest Services / Front OfficePhanit Pansata
2020年3月15日已回复
Dear kayee1011, Thank you for making Grand Hyatt Erawan your hotel of choices in Bangkok and for taking the time to share your valuable feedback. It is great to hear that you enjoyed your stay and that our central location made it convenient for you to get around the city. Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track and I am thrilled to pass your compliments to the team. We look forward to serving you again when your travel brings you to Bangkok. Sincerely, Phanit Pansata Executive Assistant Manager – Rooms
I agree with ASK84, there is more variety at the Main cafe but enough options at the Club lounge,
The waiters at the Club lounge more than make up for the fewer menu choices.
In the main cafe the personal service is no match to the team at the lounge.
I took Thai railway between the two cities It was 415B each ticket and super easy. Comfy and scenic six hour ride daily. Cars seemed to be around 2000B, but decided against it because the drivers made me nervous.
