清迈美萍洲际酒店冷处理，我没有发邮件投诉前没有主动调查给我反馈，只到我退房也没有任何结果，退房2天后也没有任何结果 I ch ecked into the InterContinental Chiang Mai Meiping on September 6th, with confirmation number 42165890. Due to arriving early, we applied for early check-in and rested in the lounge for a drink. Then we went to our room to pack our luggage and went out for a stroll. Until I returned to the hotel at 22:00 last night and got off the fill in the sky bar, I started taking a shower. When I was about to go to bed, I pulled open the quil and found that there were large stains on it that were suspected to be blood. I immediately called the instant service to request MOD processing, and the staff at the switchboard said to contact as soon as possible. After 30 minutes, no one came to the room, so I went to the front desk on the first floor and reported this issue to Sara. She immediately asked the staff to change the bed sheets, and after finishing, it was already past 1am. She also stated that she would analyze and investigate the things on the stains. As of September 7th, I am about to check out and have not received any investigation or apology. In response to the significant negligence of Chiang Mai Meiping Intercontinental in room management, where they were unable to explain the stains on the bedding and did not proactively explain to me, I believe that such safety and hygiene issues should not have occurred. It could have been bloodstains or other stains, which is unsafe for guests checking in. Therefore, I request the hotel to conduct a thorough investigation and analysis, and if necessary, I can provide DNA samples to demonstrate whether this was maliciously done by myself. Please ask the relevant departments at headquarters to investigate and provide feedback.
Dear lijingpeng, Thank you for being our IHG One Rewards Diamond Elite Member, we appreciate your loyalty. My sincerest apologies for the inconvenience experienced during your stay. We certainly understand all your concerns, as this is the hygiene issue, we take feedback seriously, the issue has been investigated with Housekeeping Team to look into the matter and we will coach our team, to make the necessary changes so we can provide a better experience in the future. I trust that our offer of IHG One Reward Points meets your expectations and restores your confidence in the service offered by InterContinental Hotels & Resorts towards its valued loyalty members such as yourself. Should your travels bring you to Chiang Mai in the future, please do call on us so that we may restore your trust in our hotel. I look forward to welcoming you back on your next trip to Chiang Mai. Sincerely, Peter Pottinga General Manager
