回复来自Shangri-La Ulaanbaatar的General ManagerShangri-La Hotel Ulaanbaatar
2020年11月3日已回复
Dear urantsetseg09, Thank you for the wonderful and encouraging review! We are thrilled to have been part of your great experience in this vibrant city and we appreciate your great compliments on our facilities and colleagues. Thank you once again for your kind support. We look forward to welcoming you back again soon. Sincerely, Terence Tan | General Manager
回复来自Shangri-La Ulaanbaatar的General ManagerShangri-La Hote... U
2019年7月21日已回复
Dear sfarkas583, Thank you for sharing your Shangri-La experience with us! I would like to offer my apologies for the unpleasant experience that you received while staying with us. It is not our usual standard nor the type of service we aspire to give our guests. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped me to improve the service and standards of our hotel. Please contact me directly at terence.tan@shangri-la.com if I can be of any assistance. It would be a pleasure to welcome you back to our hotel on your next visit. Sincerely, Terence Tan | General Manager
回复来自Shangri-La Ulaanbaatar的General ManagerShangri-La Hote... U
2019年7月21日已回复
Dear Journey26951831694, Thank you for sharing your Shangri-La experience with us! We are glad that you have enjoyed your stay with us and your kind compliments are much appreciated! It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager
Dear AlistairNWN, Thank you for sharing your Shangri-La experience with us! We are glad to hear that our restaurants made a great impression on you and it is an honor to receive your kind compliments! Thank you for your support and we look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager
