Dear Valued Guest, Greetings from the Margala Hotel Islamabad. Thank you for sharing your experience at the Margala Hotel Islamabad through the Guest Satisfaction Survey. Feedback from our guests is the most valuable advice we can receive. I am very glad to know that you had a fantastic stay with us. We appreciate your kind compliments about our hotel, service and facilities. Thank you for your great support and it will be our pleasure to offer you another delightful experience at The Margala Hotel Islamabad in the future. Your business is much appreciated and we’ll do our very best to continue to give you the kind of service you deserve. Thank you once again for your valuable feedback. Sincerely, Raheel Sheikh Assistant Front Office Manager email@example.com 051-2276500
Dear Dr Zubair Ahmed S, Greetings from the Margala Hotel Islamabad. I am writing to you regarding your stay at our hotel. I would like to thank you for taking time to write your feedback and it holds the utmost value for us. I would like to apologize for the service shortfalls that you encountered during your stay, as these are not the service standards we set for ourselves here at Margala Hotel Islamabad. It is certainly never our intent to disappoint our guests nor provide anything less than the best in service and facilities. We take great pride in the level of service and attention to detail that we are able to provide to our guests and when their expectations are not met, we have failed in our primary endeavor. I have highlighted your concerns to the concerned department also updated your profile notes, and once again, every kind of feedback from our guests is important as it enables us to work towards improving the quality of our services. I really appreciate you taking the time to bring up to our attention the challenges you have encountered. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Islamabad. Sincerely, Raheel Sheikh Assistant Front Office Manager firstname.lastname@example.org 051-2276500
We have taken full note of Mr McLellan's experience and are instituting a full inquiry into the situation. Hotel Margala offers a trustworthy, reasonably priced stay in Islamabad and could not have built up its reputation if such practices were taking place unchecked. We have always offered a high standard of hygiene which has ensured that our many local and foreign guests return. To date a complaint of this nature has never been raised by a guest. We take these matters very seriously and will share our findings as soon as possible.