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雷努卡城市酒店 (科伦坡)
Renuka City Hotel

762 条点评
在75家科伦坡酒店排名第27
旅客 (255)
360
全景 (8)
客房和套房 (203)

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地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
客房服务
餐厅
免费停车
免费高速WiFi
酒吧/大堂
有健身房的健身中心
会议室
会议设施
儿童池
公用Wifi
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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空调
无烟房
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位于中心地带
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762 条点评
515 张照片
8问答
0 个房间贴士
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在我们开始旅行之前,我们在斯里兰卡的Renuka住了一晚。一天的旅行后,我们可以提前办理入住登记,非常感谢。房间很舒服,但房间和走廊闻起来有些潮湿。浴室里有一些油漆,但还算干净。游泳池的面积很漂亮。有些工作人员非常乐于助人,但有一些似乎有些不友好。对于游览哥伦布来说,是一个不错的平价选择。
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回复来自雷努卡城市酒店的ManagerSajeewa P
回复时间:3周前
Dear Guest, We thank you for your rating & comments of Renuka City Hotel following your recent visit and wish to clarify that Renuka City Hotel is one of the Top Picks in Colombo and competitively priced with the city hotels. we strive to maintain high standards and we apologies that you had experienced a smell in the room and wish to inform that we take necessary measures to maintain cleanliness & fresh rooms/public areas for all our customers. We wish you had communicated to us with regards to your concerns and we would have been more than happy to change your room as per your requirement. We always try to please our guests and would like them to leave with the best possible experience. We look forward to welcoming you back to Renuka City Hotel during your next visit to Sri Lanka. Best Wishes.
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飞回家之前在这家酒店住了一个晚上。工作人员非常友好也很给力。房间很棒也很干净,有超赞的屋顶泳池和休息躺椅。酒店地理位置很棒,毗邻Marino购物中心,里边也很多很不错的商店。
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回复来自雷努卡城市酒店的ManagerSajeewa P
2019年3月14日已回复
Dear Guest, We thank you for your review following your recent visit and We are very happy to hear that you enjoyed your stay with us. We wish to ensure you that we strive to maintain an efficient & quality service level to all our customers. We are delighted to hear that you have enjoyed our facilities. Renuka City Hotel is a top pick in Colombo and is competitively priced for the facilities and services provided and has been in existence for over 45 years and we strive for service excellence. We look forward to welcoming you back to Renuka City Hotel during your next visit to Sri Lanka. Best Wishes.
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酒店非常干净,工作人员也很友好。我很喜欢它的位置。它在一个中心地带,去海滩、去吃各种各样的美食、做spa以及去小型购物区都很方便。
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回复来自雷努卡城市酒店的ManagerSajeewa P
2019年3月3日已回复
Dear Guest, We thank you for your review following your recent visit to Renuka City Hotel and we appreciate you taking the time to share your thoughts. We really appreciate your compliments concerning our facilities, services and staff. It feels indeed very rewarding for all of us to acknowledge how guests are able to appreciate our efforts to achieve their full satisfaction. Renuka City Hotel is a top pick in Colombo and is competitively priced for the facilities and services provided and has been in existence for over 45 years and we strive for service excellence. we have well noted your feedback and we look forward to welcoming you again here soon. Best Wishes
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这是一家标准的商务酒店,但我不会把它推荐给度假的人。他们在expedia和hotels.com上发布的内容绝对不属实——他们只有4个带阳台的房间,尽管我们预订了,但他们还是没有给我们带阳台的房间!早餐不符合标准,酒店位置位于幽闭的地区。
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回复来自雷努卡城市酒店的ManagerSajeewa P
2019年2月15日已回复
Dear Guest, We take this opportunity to thank you for selecting Renuka City Hotel and for sharing your feedback with us. We are really sorry to hear that you were not satisfied with your stay with us. As you are aware, although our check-in time is 1pm, we even provided early check-ins to all your guests, on your request. With reference to your requirement for balcony rooms, that was the only thing we were not able to fulfill. As our front office staff had explained to you at check-in, we have only 6 balcony rooms and these are allocated based on availability. As you had requested early check-ins we were unable to provide same at the time you requested, as our hotel was full. We hope you understand our position. If there was something else that we could have done to make your stay more comfortable our staff are always willing to assist.Our breakfast buffet features an extensive spread of both western and eastern dishes. Please let us know what specific items you would have like to have seen on the buffet and we would be happy to look into providing same to you on your next visit. We hope that your last experience does not dissuade you from staying at Renuka City hotel. Please do email us prior to your next visit so we can do something extra for you on your next return to us. We look forward to welcoming you again here soon. Best Wishes!
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几乎每样东西都让人失望。客房面积是唯一正确的。泳池是儿童泳池尺寸,还搞得像工地。下午1点是标准的入住时间,但时间到了,客房还没准备好。照片显示房间里有水果盘,事实上没有。客房很脏,得把打扫的女士再叫来。完全无法达成取消协议。早餐糟透了。果汁是兑的,没有真正的咖啡,焗豆是冷的,poories(普里,一种印度麦饼)太硬。我还饿着,现在只好出去再付双份钱。我无法推荐这家酒店。公共洗手间像是火车站里的,看起来从未定期检查过清洁度。这地方太糟。
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回复来自雷努卡城市酒店的ManagerSajeewa P
2019年1月25日已回复
Dear Guest, We thank you for your review following your recent visit. We are sorry to hear that you did not have a good experience at our hotel. Feedback from all of our guests are very important and we want all our guests’ expectations to be met during their visit. Our patrons are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct this immediately. We wish to mention that you have made your reservation on “Non Refundable “ basis , for which the charges are much less than a normal reservation. In the cancellation and modification policy we have clearly mentioned that upon cancellation the total amount applicable to your booked stay will be charged and no refunds will be made. When making the reservation you had agreed to these terms. Please also kindly note that your room was given within 10 minutes of you arriving at the hotel and we try to maintain the highest housekeeping standards. Your welcome drink was also provided promptly on your arrival. Whilst we take all the feedback by our valued guests very seriously , we were surprised to receive your review as our management team tried very hard to please you during your stay; they just could not adhere to your last minute request for a refund. We hope that this does not dissuade you in staying at our hotel again. Best Wishes
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所有照片旅客客房和套房泳池和海滩餐饮商务中心和活动室
TripAdvisor 独家授权的专业照片雷努卡城市酒店
The Super Deluxe at the Renuka City Hotel
TripAdvisor 独家授权的专业照片雷努卡城市酒店
The Super Deluxe at the Renuka City Hotel
TripAdvisor 独家授权的专业照片雷努卡城市酒店
The Standard Room at the Renuka City Hotel
TripAdvisor 独家授权的专业照片雷努卡城市酒店
The Deluxe Room at the Renuka City Hotel
官方提供的照片雷努卡城市酒店
Deluxe Room
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Hi i would like to know if you allow smoking in your rooms and also do twin beds please ?
have ocean view room?
We do have ocean view rooms only on the super deluxe room category and based on availability we could offer the same.
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Is there a pool for anyone from outside?
our rooftop infinity pool facilities provided only for our inhouse guests.
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Is there a pool for anyone from outside?
There is a roof top pool. But it may be exclusively for guests who are staying there.
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Dear Guest, Greetings from Renuka City Hotel! Our check in time is 1pm and check out time is 12noon. if you are arriving at 3am you will have to reserve the room from 08th September. Please be kind enough to drop us an email thank you
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价位
US$73 - US$108 (基于标准间的平均价格)
其他名称
renuka hotel colombo
原名为
Hotel Renuka
位置
斯里兰卡西部省科伦坡
客房数量
99
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