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住宿期间的防疫措施
- 所有布草均经过高温洗涤消毒
- 住客必须在公共区域佩戴口罩
- 员工必须在公共区域佩戴口罩
- 地板已贴上安全社交距离标记
- 为住客和员工提供洗手液
- 出现症状的酒店员工可居家休假
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更新日期：21/01/11 此酒店表示会采取安全预防措施，但 Tripadvisor 尚未核实此消息的准确性。
来自开罗赫利奥波利斯丽笙布鲁酒店的备注
更新日期：21/01/11 此酒店表示会采取安全预防措施，但 Tripadvisor 尚未核实此消息的准确性。
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42推荐乘车
评分：42/100
47 家餐厅1 公里内
1 个景点1 公里内
1540 条点评12问答0 个房间贴士
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- 中文（简体）
有史以来最棒的假期，酒店简直完美，员工非常有帮助，特别要感谢值班经理Karem Ahmed先生，他是我遇到过的最棒的前台。谢谢让我的一天这么美好
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回复来自开罗赫利奥波利斯丽笙布鲁酒店的General ManagerRadisson B
2019年8月28日已回复
Dear Mr. Ahmed, Thank you very much for taking the time to write us regarding your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to hear that you enjoyed your visit and I will be sharing your positive comments with all our colleagues at our next meeting and in particular Kareem. Feedback such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Thank you once again and we look forward to warmly welcoming you back to Radisson BLU Hotel, Cairo Heliopolis in the near future. Yours sincerely, Yousry Ali General Manager
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客房宽敞，自助的东西挺全的，选择很多，国际旅客也能满足。入住期间有一点很毁印象，枕头旁边发现了几根头发。而且，冰箱也坏了。
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回复来自开罗赫利奥波利斯丽笙布鲁酒店的General ManagerRadisson B
2019年8月25日已回复
Dear our Valued Guest, Thank you very much for taking the time to write us regarding your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to hear that you enjoyed your visit and found the room spacious and enjoyed your breakfast buffet variety, I will be sharing your positive comments with all our colleagues as such feedback is always well-received and motivate our employees to continue to offer outstanding service to all our customers. Regarding the bad experience happened to you when finding hair on the bed, please accept our sincere apology promising you that a sever action will be taken towards who caused such dereliction .. It is through constructive criticism from our guests such as yours we are able to monitor our hotel operations more closely and take corrective action when necessary. Once again, thank you very much for your constructive feedback and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis, Cairo, Egypt. Sincerely yours, Yousry Ali General Manager
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酒店很干净但是很繁忙，房间很大但有些老式，我下周有旅程要去同一家酒店，所以希望他们能提供更好的房间。员工非常友好，特别是保洁人员。
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回复来自开罗赫利奥波利斯丽笙布鲁酒店的General ManagerRadisson B
2019年7月31日已回复
Dear our Valued Guest, Thank you very much for taking the time to write us regarding your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to hear that you enjoyed your visit and found the room clean and big, very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive comments with all our colleagues as such feedback is always well-received and motivate our employees to continue to offer outstanding service to all our customers. Regarding the old fashioned room style, we wish to know your next stay dates to check if the occupancy allow us to allocate for you one of our renovated rooms so you feel better and enjoy your accommodation. It is through constructive criticism from our guests such as yours we are able to monitor our hotel operations more closely and take corrective action when necessary. Once again, thank you very much for your constructive feedback and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis, Cairo, Egypt. Sincerely yours, Yousry Ali General Manager
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这家酒店地理位置很好，离机场很近。酒店的会议室和早餐也很好。酒店提供每1小时一班到机场的摆渡车，这对在这里住宿两晚很有帮助。晚上在酒店大厅里听钢琴很棒。
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回复来自开罗赫利奥波利斯丽笙布鲁酒店的General ManagerRadisson B
2019年7月17日已回复
Dear Mr. El Meligy, Thank you very much for taking the time to write us regarding your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to hear that you enjoyed your visit and liked the hotel location. Happy to read that you enjoyed the breakfast and the piano music. I will be sharing your positive comments with all our colleagues as such feedback is always well-received and motivate our employees to continue to offer outstanding service to all our customers. Once again, thank you very much for your constructive feedback and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis, Cairo, Egypt. Sincerely yours, Yousry Ali General Manager
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酒店提供的服务根本就不值得这个价钱。酒店的服务，清洁程度，家具品质都很差，考虑到价格，这家酒店性价比很低，不推荐。服务很差。很少有空房，而且一点也不舒服。房间里没有冰箱，甚至连水也没有提供。
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回复来自开罗赫利奥波利斯丽笙布鲁酒店的General ManagerRadisson B
2019年7月7日已回复
Dear Mr. Kareem, Thank you very much for your comments in regards to your recent stay with us. The service provided to our guests is our main concern and it would certainly appear that there was a shortfall in the high standards that we endeavor to maintain at our Hotel and at all Radisson Hotels. Please be informed that I personally have spoken to the concerned Department Heads and clearly expressed my thoughts in regards to your constructive comments and have taken actions in several areas that you have pointed out. Regarding the inappropriate services provided by some of our colleagues, please be sure that such defects will disappear in a very short time as the hotel already started an intensive training program for all colleagues on the hospitality standards and how to satisfy our valued guests and handle their requirements. Regarding the maintenance issues you found in the room; the empty refrigerator, the furniture quality, I assure to you that you will notice the difference on your next visit as the hotel has started already a comprehensive renovation plan for all rooms to enhance the room level and to cover such maintenance issues as well. As for the missing water from your room, we are really very sorry for such mistake assuring to you that an action to be taken towards who caused such dereliction to make sure that it will not be repeated again. Please be be sure that our brand main goal is YOUR 100% satisfaction guarantee and we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency. Once again our apologies and we look forward to providing a far better experience for you during your next visit. Thank you very much for your constructive feed-back and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis Sincerely yours, Yousry Ali General Manager
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价位
US$85 - US$117 （基于标准间的平均价格）
其他名称
radisson blu hotel, cairo heliopolis hotel cairo
位置
埃及开罗省开罗
客房数量
427
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