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巴拉望最佳西方酒店 (公主港)
BEST WESTERN Plus The Ivywall Hotel

455 条点评
在54家公主港酒店排名第7
旅客 (337)
客房和套房 (48)
餐饮 (34)
卓越奖

关于

在 巴拉望岛 的 54 家酒店中排名第 7
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
游泳池
客房服务
免费停车
餐厅
酒吧/大堂
Spa
免费高速WiFi
含早餐
有健身房的健身中心
会议室
会议设施
室内游泳池
宴会厅
干洗服务
接驳车服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
门房服务
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客房特色
客房内冰箱
小吧台
空调
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
商务
时尚
酒店链接
访问酒店网站
455 条点评
15问答
0 个房间贴士

点评

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  • 中文(简体)
这是一家不错的酒店,酒店很新,装修很现代化,酒店的员工很不错,酒店的房间也很干净,这边的早餐也很棒,酒店的泳池有点小,如果多几个人泳池边就坐不下了。酒店附近有餐馆,酒店位于主要街道上,方便,所以我下次还会来这家酒店的。
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回复来自巴拉望最佳西方酒店的Cluster General ManagerNam Keong Y
回复时间:3周前
Dear Guest, I was happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and praising review on Tripadvisor. It makes us feel proud and it is especially rewarding to read that we managed to impress you. Although it had been a most enjoyable experience, I have also noted your comment regarding the lack of seating facilities at the pool area. You will be pleased to hear that we have recently ordered some new pool furniture and once we have them placed at the pool area, we should have sufficient seating facilities for our guests. Thank you for highlighting this to us. We look forward to welcoming you back to Best Western Plus The Ivywall Hotel in the near future. Best wishes, N.K.Yeoh ( Mr ) Cluster General Manager gm@bwplusivywall.com
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我和妻子一起来这里旅行,在酒店办理了登记入住并获得了免费升级(谢谢你们)。这是一家非常干净的酒店,拥有出色的员工,房间很大,早餐很棒,有很多选择。我们确实遇到了一个问题,那就是,我们去游泳池点了一些饮料,15分钟后我问饮料什么时候能到,然后被告知马上就送过来,但15分钟后还是没有喝上,所以我们放弃了,回我们的房间里喝了一杯。但不要让这一点小问题阻止你入住这家酒店,因为其他各方面都很好。感谢各位工作人员,让我们的入住体验变得如此愉快。
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回复来自巴拉望最佳西方酒店的Cluster General ManagerNam Keong Y
2019年3月31日已回复
Dear Guest, Thank you for your recent stay and for taking the time to provide us with your feedback. I am happy to read that you and your wife had a great stay and that you enjoyed our hotel and the service provided. Whilst our service is generally rated positively here on TripAdvisor, your experience at the Pool Bar clearly demonstrates that we can certainly do much better. I have since spoken to our Food and Beverage Manager, Paul about the point you have made to see how we might improve the process. I would like to apologize about the inconvenience this must have caused you. I thank you once again for your valuable feedback and we look forward to welcoming you back in the near future. Kind regards, N.K.Yeoh ( Mr ) Cluster General Manager gm@bwplusivywall.com
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工作人员非常友好,他们努力给予我们帮助。保安们很优秀而且非常乐于助人。为了以防你在餐馆吃饭或使用小冰箱,他们会收取4000比索的押金。在安可达的网站上没有提到这一点。我付了这笔钱,但退房时没有拿到退款。现在我正在向他们索要那笔退款。除此之外酒店还算不错。你可以看到,酒店的这边是灌木丛,而另一边是另一家餐馆。
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回复来自巴拉望最佳西方酒店的Cluster General ManagerNam Keong Y
2019年2月7日已回复
Dear Mr Pat G, Thank you for your review of Best Western Plus The Ivywall Hotel, Palawan. Firstly, I would like to apologise about the inconvenience this must have caused you. Whilst our service is generally rated positively here on TripAdvisor, your experience clearly demonstrates that we can certainly do much better. I have since spoken to our Front Office Team about the points you have made to see how we might improve the process. On a separate note, I am particularly pleased that our friendly and helpful service delivered by our team members was one of the highlights of your stay Thank you again for sharing your thoughts and for staying with us. I hope to welcome you back sometime in the future. Sincerely, N.K.Yeoh ( Mr ) Cluster General Manager gm@bwplusivywall.com
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漂亮干净的酒店和工作人员非常友好和乐于助人。 早餐很棒,有很多选择。 非常舒适的床和浴室非常干净,整洁和宽敞。 房间很大,有充足的存储空间。
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回复来自巴拉望最佳西方酒店的Cluster General ManagerNam Keong Y
2019年1月11日已回复
Dear Rehanaali, We are a strong believer in that it's the little things that make happy moments so thank you for letting us know that we have succeeded during your recent stay at Best Western Plus The Ivywall Hotel, Palawan. It is the staff that often leave the longest impression on our guests and so it is fantastic that you felt that they really made a difference for you and I look forward to sharing your comments with them. We look forward to welcoming you back soon. Best regards, N.K.Yeoh ( Mr ) Cluster General Manager gm@bwplusivywall.com
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在我们逗留的五天里,酒店服务一流。工作人员都很乐于助人,有时会不厌其烦地照顾你让你有宾至如归的感觉。强烈推荐这家酒店。许多餐厅在步行距离内,包括KaLui和KinaBuchs,这两家都能提供美食。下次我一定还会住在这里的。西方酒店的管理值得称赞,他们训练有素的员工为客人提供了一流的客户服务。
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回复来自巴拉望最佳西方酒店的Cluster General ManagerNam Keong Y
2018年12月14日已回复
Dear Ms Shirley Zolina V, I was so pleased to read your excellent review on your recent stay here at Best Western Plus The Ivywall Hotel, Palawan. We take great pride in our personalised service and I am thrilled to learn that all the staff members did everything possible to make your stay a memorable one. I will be sure to pass on your kind words to the team and I look forward to welcoming you back for your next trip to Palawan. Best wishes, N.K.Yeoh ( Mr ) Cluster General Manager gm@bwplusivywall.com
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上一页
价位
US$81 - US$135 (基于标准间的平均价格)
位置
菲律宾民马罗巴区巴拉望省巴拉望岛公主港
客房数量
120
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