Mercure Santiago Centro (圣地亚哥) - 73条旅客点评与比价

Dear m508, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla

lucianosap 写了一条点评 2019年8月

巴西圣保罗1 分享

对这个酒店失望

这家酒店让我全家都很失望。没有存放卫生用品的房间。早餐摆放杂乱，休闲区正在装修。酒店精选都在照片中看到了，而且缺乏维护。

与 Accorhotels.com 合作收集的点评

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回复来自Mercure Santiago Centro的GerenteLuiz S

2019年9月5日已回复

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

leoggsf 写了一条点评 2019年7月

巴西里约热内卢4 分享3 推荐

宜人

酒店的服务普普通通，没有特别突出的地方。房间里的双人床很小。而且房间不太干净，毛巾的数量太少，不够客人使用。早餐的种类很少，而且关门太早，如果去得太迟，就吃不到了。

与 Accorhotels.com 合作收集的点评

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回复来自Mercure Santiago Centro的GerenteLuiz S

2019年7月23日已回复

Dear leoggsf! Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Poolie 写了一条点评 2019年3月

英国温彻斯特44 分享23 推荐

没办法弥补

现在是华氏80度，我们刚刚被告知这个季节室外游泳池已经关闭了。这是圣地亚哥市中心的一家酒店，我选择在这家酒店住5天的原因是为了能够放松一下。现在没有室外游泳池，没有室外酒吧，没有房间阳台，烈日灼灼……谈谈糟糕的管理。你们没办法补救!我将不得不换一间酒店，并承担所有额外的费用。

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回复来自Mercure Santiago Centro的ManagerLuiz S

2019年3月26日已回复

Dear poolie2, I would like to thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies for any inconvenience with the swimming pool. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Paynterman 写了一条点评 2019年2月

英国Accrington158 分享67 推荐

圣地亚哥的一周

优秀的酒店位置很不错，去哪都属于中央区。房间漂亮有很大又很舒服的床铺。早餐很不错选择繁多。前台的工作人员绝对出色，真的很热心。可爱的泳池还有池畔酒吧和荫蔽座椅区。肯定会推荐这家酒店

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回复来自Mercure Santiago Centro的ManagerLuiz S

2019年2月14日已回复

Dear Paynterman, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla