Dear Scenic19925470692, Thank you for being our guest and for sharing your experience. We are very sorry to hear that you had any issue during your stay that made your stay less then comfortable and positively memorable. We have dedicated ourselves to exceptional guest care and service and that keeps us in top 3 Courtyard hotels in Europe, for last 3 years and we take all comments very seriously in order to keep that score. Also, we are sorry to hear that any feedback from our team provided any discomfort but sometimes there are situations when there is simply not possible to do more than what was done. Please do keep in mind that we are selected service hotel, which means that we don`t have all departments available 24 h. However, we do hope that you will visit us again and give us the opportunity to improve last experience. With kind regards, Olivera S
回复来自贝尔格莱德市中心万怡酒店的Menadžer za odnose sa javnošćuCourtyard_Belgrade
2019年8月30日已回复
Dear highimpactuk, Thank you for your time taken to share with us you recent experience while staying at Courtyard Belgrade City Center Hotel. We are very glad to see that your stay with us was one of quality and that our unique location was a great advantage for you while exploring the city and enjoying in everything Belgrade has to offer. Regarding your remark about honoring Marriott standards, i assure you that we treat all of our Marriott Bonvoy guests with upmost respect and devotion for their continuous loyalty to our brand, however being a select brand property with limited upgrade opportunities we sometimes can not guarantee an upgrade since it depends on availability at the time of stay. We do hope that you havn't experience any discomfort during you r stay and we hope to have you back with us at Courtyard, next time travel brings you to Belgrade. With Kind Regards, Nikola M. Marketing Department
Dear Selcukkyn, Thank you for being our guest and for sharing your review with us. We always value every feed back from our guests and it makes me feel very happy to know that you loved your stay with us. We are looking forward to welcoming you again. Kind regards, Olivera S
Dear th12017, Thank you for sharing your review and I have to say that this comment is something we strive for and it makes me proud to know that our team provided such a great experience to you. We hope to see you soon again, Olivera S
Dear DomeH20, Thank you for your feed back. First I would like to say that I am very happy to know that you loved our hotel and that our team provided best care. I have to mention that we take every comment very seriously in order to get better and to improve with every visit. We are very sorry that you had this kind of inconvenience during your stay, but please do know that it would be our pleasure to help you - just let us know about the problem you are experiencing. Our team is always ready to help with any kind of problem or situation that may occur. We do hope you will visit us again and that we will be able to improve our score. Have a great day, Olivera S
We do not have it, but colleagues on Front Desk can assist you with it.
You may contact them when you arrive.
Kind regards,
Predrag
Reservation Department
Dear Tirajat,
thank you for reaching out and for being member of our Loyalty program.
As we are Courtyard hotel, we dont have executive lounge. Our hotel has CREDO restaurant and Bar at the property.
In case you have any questions, please do not hesitate to contact us.
Dear Dsouzannn,
Thank you for reaching out.
We have regular bathroom, but we provide it in couple of rooms. In case you need this option, please mention it in your reservation.
Looking forward to welcoming you soon.
Kind regards
Dear Golita 12,
We do offer airport pick up and drop off services. All you need to do is to contact our reservations department and share your flight details.
In case you are traveling in bigger group or in case you have lots of luggage, we can provide a mini van.
Service is charged additionally and you can pay with your room bill.
Public transportation is also available, with suggested line 72 there is line A1, which also leaves every 30 minutes and it will drop you off on Slavija square. From there you can take bus 31 and get to the hotel.
Please do not hesitate to contact us in case you have any doubts, questions or comments - it will be our pleasure to help you.
