Dear Xiong, Greetings from Burasari Heritage Luang Prabang. Thank you for staying with us and taking time to share your feedback on your stay experience. Indeed, we are disheartened to read about the concern you raised. Please rest in assure that your feedback has been taken in positive manner and corrective action will be in place to ensure that our future guests will not encounter this dissatisfaction. We hope to have an opportunity to welcome you back to enjoy our boutique hotel at its best. Kindest regards, Francia Andriamahenintsoa Martinez Customer Relations
Dear Voyager36521358017, Wow, it sounds like you got in as many sites as you could. I'm so glad that you enjoyed your visit and took in so many splendid tours. I'll be sure to pass along your kind words to our team. Best, Constantin
Dear Journey64228286579, Thanks for taking the time to leave some comments about your stay. It sounds like you got to enjoy all the special moments that this charming town has to offer, and within walking distance too. As for our shower -- we love it this way, it's certainly a very unique experience. We hope you'll visit us again soon. Best, Constantin
Dear paeengna, Thank you for the comments and compliments about our staff. We glad you and your family enjoyed the overall stay except the bath room design and privacy. We are improving the door issue soon but its the design of the room. Looking forward to welcoming you once again next holiday. Best Regards, Kash
Dear 824ivaj, Thank you for choosing us to be your preferred accommodation partner. As you mentioned the staff is the ultimate factor to make each of our guest feel the experience and sensing the feel of home away from home. It was a pleasure to host you in our hotel. Indeed, Luang Prabang is in full peace and very clean compare to any other heritage town in SEA. Looking forward to welcome you in near future. Best Regards, Kash
From the airport in Luang Prabang I went to a different hotel first and then found this one once I was already there but it’s very easy to get around luang Prabang if you stay near the city center ( is very beautiful and it’s definitely worth it !) .. everywhere around town there are tour offices that goes to the waterfall .. from the airport if you take a tuck tuck to any hotel around the city center the ride has a fix price if US 5$. It is a very charming place I absolutely loved it .
