回复来自迪拜君悦酒店的Cluster General ManagerGHD_Management_Team
2019年10月28日已回复
Dear adamrichy, Thank you for leaving us with a 5-star rating and we are delighted to read that you had such an amazing stay with us, and that you found everything to be of excellent quality. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club, and our health and leisure facilities, we aim to provide all-round guest satisfaction. Next time, should you want to book with us, may we kindly suggest that you book directly at our hotel website, for the best available rates! We appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Warm regards, Fathi Khogaly Cluster General Manager
回复来自迪拜君悦酒店的Director of Food & BeverageGHD_Management_Team
2019年10月28日已回复
Dear ramii524, Thank you for taking the time to share your thoughts on Trip Advisor, and we are truly sorry to hear that your most recent experience was such a disappointing one. Kindly note that your feedback on the highlighted areas has been shared with the respective departments, to see where improvements can be made in order to avoid future recurrences. Best regards, Rohitha Pradeep Director of Food & Beverage
回复来自迪拜君悦酒店的Cluster General ManagerGHD_Management_Team
2019年10月27日已回复
Dear Mark r, Thank you for leaving us with awesome review! It is great to learn that your family and you had such an amazing stay in our hotel. We aim to ensure that all guests have a wonderful experience whilst staying with us, therefore it is fantastic to hear that your expectations were met and perhaps exceeded. Comments such as these continue to inspire us in every way, and we thank you for your kind words. We hope to have the pleasure of welcoming you back again soon. Best regards, Fathi Khogaly Cluster General Manager
回复来自迪拜君悦酒店的Cluster General ManagerGHD_Management_Team
2019年10月24日已回复
Dear LaurentiuM_13, Thank you for leaving us with this review! We are delighted to hear that your visit to Grand Hyatt Dubai was such an amazing one! Comments such as these continue to inspire us in every way, and we thank you for your kind words. Next time, should you want to book with us, may we kindly suggest that you book directly at our hotel website, for the best available rates, or please feel free to contact us at reservations.grandhyattdubai@hyatt.com We hope to have the pleasure of welcoming you back again soon! Warm Regards, Fathi Khogaly Cluster General Manager
回复来自迪拜君悦酒店的Director of Food & BeverageGHD_Management_Team
2019年10月22日已回复
Dear DavidSapong, Thank you for your review of Awtar! We are happy to know that you had a wonderful time with us. Your gracious remarks will definitely be shared with the rest of the team, guaranteed to put a big smile on all their faces! We hope to have the pleasure of welcoming you back in the near future. Best regards, Rohitha Pradeep Director of Food & Beverage