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迪拜节日城洲际酒店
InterContinental Dubai Festival City

2,263 条点评
在639家迪拜酒店排名第95
Umm Ramool Rd Dubai Festival City, 迪拜 阿联酋
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Orbitz.comUS$86
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2,263 条点评61问答0 个房间贴士

点评

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我预订了四晚能看到哈利法塔的总统套房。我提过我的偏好,但没有被考虑。事实上,我的房间的水槽被堵住了,我向前厅经理(Suraj Adhikari)投诉,他直到晚上才给我换到14楼的房间,我其他楼层的房间去吸烟区更方便,于是要求免费升级,但被拒绝了,被要求大使会员资格,还必须支付200美元才能升级!他给l的解决方案完全不是我想要的!另一个问题是,我提前续了房,他们也答应了,但是到了之前计划离开的前一天他们打电话给我,问我是否需要帮忙运行李,我去前厅经理解释说我已经续房了,没有要退房,5分钟他们来敲门,说要检查一下小酒吧!!从第一天起,我就要求把迷你吧的东西拿出来,因为我想自己用冰箱。我还自己修了水槽,昨天门卡坏了,我去了前台并且处理了很久,尽管房价很高,设施并不好啊。我和接待经理(Mohamed Nasser)说了,给他我反馈,但却什么都没做,他只给了我一张反馈卡评估了一下我的住宿,还给了我他的名片!然后还让我付迷你吧的钱,我说是用苹果支付,他居然还问卡的尾号这种不恰当的问题。前台和房间看起来都很老旧!
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回复来自迪拜节日城洲际酒店的Front Office ManagerIHGDFCExecOffice
回复时间:2周前
Dear lightm00n Thank you for staying with us and thank you very much for taking time to share your experience about your recent stay and thank you for your continued loyalty as valuable IHG Ambassador member Please accept our sincere apologies for the inconvenience caused. I totally understand how that made you feel and the negative impression this matter left on our service, we take our valued guests feedback seriously and I would like to this opportunity to thank you for your comments, I also appreciate the candid feedback we receive and welcome any opportunity to improve Rest assured that the reported matter is not an indicative of our usual high standard, it would be highly appreciated f you may contact me directly when planning future stay with us where I will personally ensure that your upcoming stays are enjoyable and comfortable ones Sincerely, Nabil Youssef
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最近,我入住了洲际酒店的公寓套房,也去了这里的餐厅吃饭。我选择了鱼主题餐厅,氛围和装饰看起来都很吸引人。果然没有让我失望。服务很好,厨师也是一流的。他们还专门为我和我的客人找了一条比目鱼来烹饪,味道非常完美。如果你喜欢海鲜,这绝对是追求一流的品质、服务和标准的明智选择,另外,我在世界上一些顶级餐厅用餐过,这里绝对值得大家一游。
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回复来自迪拜节日城洲际酒店的Front Office ManagerIHGDFCExecOffice
回复时间:2周前
Dear X1291BJphilipl Thank you for your feedback and I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home and I am delighted that they were able to achieve this at this time We look forward to welcoming you back to the Intercontinental Dubai Festival City in the near future Sincerely, Nabil Youssef
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这是一家超级令人惊叹的酒店,有着绝佳的地理位置,附近是有着大型的购物中心的,还为客人提供了美味的食物。这家酒店有着非常漂亮和巨大的浴室,还有着令人惊叹的水疗中心、友好的员工和豪华的大堂,办理退房手续是持续到下午两点的,这边还有漂亮的屋顶游泳池。非常感谢这家酒店内所有的员工。
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回复来自迪拜节日城洲际酒店的Front Office ManagerIHGDFCExecOffice
回复时间:2周前
Dear Zozat_kw Thank you very much for taking the time and giving us your feedback on your most recent stay. I am happy that we were able to meet your expectations and the team was able to make your stay memorable We look forward to welcoming you back to the Intercontinental Dubai Festival City in the near future Sincerely, Nabil Youssef
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这是我在迪拜住过最棒的酒店。这里的地理位置,服务以及房间本身都非常完美。工作人员非常友好热情。酒店的大厅区域很漂亮,还有泳池也很棒。谢谢所有的工作人员,尤其是苏拉吉先生。我们还会再来的。
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回复来自迪拜节日城洲际酒店的Front Office ManagerIHGDFCExecOffice
回复时间:2周前
Dear Z601DK_ Let me take this opportunity to thank you for choosing to stay at the Intercontinental Dubai Festival City and for taking the time to provide us with your feedback Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction We do hope that we will be able to welcome you back again, where every member of our team will do their utmost to deliver memorable experiences to all of our guests Sincerely, Nabil Youssef
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有最好的晚餐体验!!!!我们都从菜单上点了不同的食物(我们中的很多人),一切都很棒!特别是,服务员Red让我夜晚变得不同…他无意中听到我的朋友说今天是我的生日,他把他的团队都带出来唱生日快乐!!!他是个很好的服务员,我们从不需要等待。100%我们会再来这里的。
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回复来自迪拜节日城洲际酒店的ManagerIHGDFCExecOffice
2019年7月21日已回复
Dear yof737, Thank you for sharing this comment about your recent dinner experience. I am thrilled to hear that you and your guests had a good experience, with especially regarding the attentive service by our colleague Red. I will will certainly share it with him. Do feel free to try also our Thursday Seafood Souq night at our main restaurant Anise for AED 269 per person. We look forward to welcoming you back to Anise in the future. Best Regards, Andreas Koenig Senior Outlets Manager
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价位
US$109 - US$450 (基于标准间的平均价格)
其他名称
intercontinental dubai festival city hotel dubai
位置
阿联酋迪拜酋长国迪拜迪拜节日城 (Dubai Festival City)
客房数量
508
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