整个酒店团队很热情, 非常专业,我们一家人住了30天,所有人都认识了我们。俱乐部的团队在Monisha的带领下为我们提供了非常多的帮助,感谢! We stayed in this nice premise for over a month, the original plan was a week but Kochi and the whole team in the hotel was so professional and kind to my kids make our stay keep extending. The grand club is so well managed by Mornisha and I would like to special thank her and her team Arun, Namitha and Nasrat. The F&B team in Malabar is also super friendly to us. I have to mention their names Mari, Nishant, Aswini, Noor and Prabin. Also a young tall guy who wear glasses in the reception. Sorry to mention so many names cuz we stayed 30 days and everybody knows us.... There are two more things which need to be improved, the stylist in Tony n Guy in hotel was awful, ‘accidentally’ cut my boy’s ear without informing us. And the room door is so heavy and the suddenly speed up when closure almost cut my finger off. It can be solved but obviously nobody cares. …
Dear Danielqiu1981, Thank you very much for staying with us and for taking the time out to write us such a wonderful review. Your kind words are deeply appreciated. Such positive feedback from our esteemed guests propels us further in our quest for excellence. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I shall share your valuable feedback with my team and all the employees whose names you mentioned will be suitably recognized. Thank you once again and we look forward to welcoming you again. Regards, Rajesh Ramdas
Dear Paul-Sue-Travel, Thank you for taking the time to review us. We are so glad to hear that you enjoyed the stay as well as the culinary offerings. I am thrilled that we were able to exceed your expectations. I have shared your feedback on gym to our Recreation team. I look forward to welcoming you back soon. Regards, Shrikant Wakharkar General Manager
Dear SimranAshy, Thank you for taking the time to review us on Tripadvisor. We are happy that you had a wonderful time at the property and enjoyed your stay. I am also glad that you loved the culinary experience at Thai Soul and Malabar Cafe and the spa experience at Santata. Thank you once again for the kind words, and I look forward to welcoming you back soon. Regards, Shrikant Wakharkar General Manager
Dear NareshS619, Thank you for reviewing us on Tripadvisor. We are happy that you had a wonderful time at the property and enjoyed your stay. Thank you for the special acknowledgement of the hospitality and the pool. Thank you once again for the kind words, and I look forward to welcoming you back soon. Regards, Shrikant Wakharkar General Manager
Dear rgkgopal, Thank you for taking the time to review us on Tripadvisor. We are happy that you and the family had a wonderful time at the property and enjoyed your stay. I am glad that you loved the Grand Club. Thank you once again for the kind words, and I look forward to welcoming you back soon. Regards, Shrikant Wakharkar General Manager