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度假酒店 (阿格拉)
The Retreat

903 条点评
在193家阿格拉酒店排名第27
旅客 (235)
360
全景 (17)
客房和套房 (132)

关于

在 阿格拉 的 193 家酒店中排名第 27
地点
卫生与卫生
服务
优惠度
酒店设施
餐厅
游泳池
免费停车
免费高速WiFi
客房服务
Spa
含早餐
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
机场接送
残障通道
洗衣服务
门房服务
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客房特色
客房内冰箱
小吧台
空调
套房
无烟房
酒店信息
酒店星级
酒店风格
Modern
商务
903 条点评
3问答
0 个房间贴士

点评

旅行者评分
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  • 37
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很棒的房子...不错的食物...但是客房服务不达标。 我问了客房服务人员给我提供了一台电视遥控器,因为房间里没有...但是他在30分钟后才送来了,当我要求他们提供水瓶时,他也是这样。
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与这家酒店合作收集的点评
回复来自度假酒店的Director of SalesRetreatAgra
2018年3月23日已回复
Hey Divya, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the service standards .
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非常糟糕的早餐。没有咖啡,没有茶,也没有牛奶。工作人员非常不友好。浴室非常旧。不推荐,不要去那里!非常糟糕的招待要求我们一瓶免费的水付60便士......
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回复来自度假酒店的Director of SalesRetreatAgra
2018年3月23日已回复
Hey Pierre-Henri D, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the Buffet / Bathroom facilities.
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在阿格拉游玩期间我在这家酒店住了两晚。在这里没啥可以做的,除了看看泰姬陵,不过泰姬陵确实是很壮观。酒店里的房间很现代也很感觉。餐厅的晚餐不咋样,下次我不会再吃了。早餐也是同样糟糕,我想吃一碗麦片比登天还难。如果有选项的话,我给这家餐厅评价是不错,但不是非常好。
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回复来自度假酒店的ManagerTanuj_Goyal
2017年5月11日已回复
Dear Valued Guest, Greetings from Hotel The Retreat, Agra !! It was a pleasure to have you stay at The Retreat hotel, Agra recently. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our hotel, rooms and cleanliness. Your generous comments will encourage us to do better. We look forward to welcoming you back to The Retreat Agra! Warm Regards, Manpreet Kaur Oberoi Guest Relations Manager
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说到这家酒店有多糟都不知道该从哪说起。不管你做什么,不要住这就对了。看了一眼这里的房间我们就决定住另外的酒店了。我取消了价值2300卢布的两个房间,两个晚上的预订,他们甚至一个卢布也不退。我不得不和他们的最高经理谈了谈,但经理什么都没做。他们一直在说谎。如果你想过的平静温和些,去另外的酒店吧,别选这一家
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回复来自度假酒店的Front Office ManagerRetreatAgra
2017年7月5日已回复
Dear Guest, Thank you for posting your review on Trip Advisor.With regards your recent visit at The retreat I was most concerned to read you comment and I can assure you it will be taken up with the team and put to good use in our endeavour to provide the highest standards of service to our guests; I apologize that you were disappointed on this occasion and I hope to be able to restore your faith in The retreat in the future.
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我在这家酒店住了一个晚上,总体体验还是很棒的。酒店不错,服务人员、房间、食物都很好,位置也不错。我强烈推荐这里给每一个人。感谢提供一个如此舒适的住宿。
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回复来自度假酒店的ManagerTanuj_Goyal
2017年3月28日已回复
Dear Valued Guest, Greetings from Hotel The Retreat, Agra !! It was a pleasure to have you stay With us at The Retreat, Agra. The team is excited looking at your fantastic feedback for each and every department you come around and I am sure this will motivate them further to deliver high levels of guest satisfaction. Thank you for your excellent review. It will be our distinct privilege to serve you in the future. Warm Regards, Manpreet Oberoi Guest Relations Manager
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价位
US$22 - US$67 (基于标准间的平均价格)
位置
印度北方邦Agra District阿格拉
客房数量
54
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