Dear Valued Guest, Thank you for taking time to write and share your expereinces during stay with us and we all really glad to know our hotel, facilities, and services from all of us met your expectation. We all look forward to welcome you back home again in near future. Warm regards, Management of The Apurva Kempinski Bali
Dear Our Valued Guest, Thank you for sharing such an amazing review of your stay and we appreciate the kind words of our services and facilities.We look forward to welcome you back for another stay again soon. Warm regards, Management of The Apurva Kempinski Bali
回复来自The Apurva Kempinski Bali的OwnerApurvaKempinski Bali
2024年10月19日已回复
Dear Valued Guest, Thank you for choosing to stay at our resort and for taking the time to share your experience. Your feedback is invaluable to us as we strive to continuously improve our services. We are truly sorry to hear that the breakfast did not meet your expectations, that there were language barriers with our team, and that you felt the service lacked a personalized touch. Please accept my sincere apologies for any inconvenience these issues may have caused during your stay. We will take necessary measure to ensure our team can communicate better with guests from diverse backgrounds and ensure that all interactions are smooth and effective. On another note, to enhance personalized service, we are reinforcing our training programs to focus on anticipating and catering to individual guest needs, ensuring that every guest feels valued and attended to. Your feedback highlights important areas where we can improve, and we are committed to making these changes. Once again, thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future, providing you with a stay that exceeds your expectations. Yours sincerely, The Apurva Kempinski Bali
Dear Valued Guest, Thank you for choosing to stay with us during the holiday season. We’re delighted to hear that you appreciated our hotel’s design and service. Your feedback is invaluable, especially during such a busy time, and we’re continuously striving to improve the experience for all our guests. We hope to welcome you back in the future for a more seamless and relaxing stay. Warm regard, Management of The Apurva Kempinski Bali
回复来自The Apurva Kempinski Bali的OwnerApurvaKempinski Bali
2024年3月1日已回复
Dear Valued Guest, Thank you for having chosen our hotel when visiting Bali and for taking your valuable time to write us a feedback. First and foremost, please accept our apologies for the discomfort you experienced during your breakfast. We understand the importance of providing a seamless and unobtrusive dining experience, and we are deeply sorry that this was not reflected during your visit. Rest assured, we have addressed this issue with our team to ensure that such incidents are minimized in the future while still maintaining our service standards. Additionally, we apologize for the unpleasant smell in your room. Our housekeeping team has been promptly notified and took immediate steps to investigate and address the source of the odor to prevent any recurrence. Regarding the temporary closure of the kids pool, we understand your disappointment and apologize for any inconvenience caused. Please be assured that the closure is necessary for the upgrade and enhancement of the pool facilities, aimed at providing an improved experience for our young guests in the future. Furthermore, we are truly sorry to hear that the food served in our restaurant was not up to your expectations. Your feedback is invaluable, and we have shared your comments with our culinary team for thorough review and improvement to ensure that the quality of our offerings meets and exceeds our guests' expectations. Once again, please accept our heartfelt apologies for the inconveniences you experienced. We are committed to addressing these issues to ensure that future stays at The Apurva Kempinski Bali surpass your expectations. We sincerely value your feedback and hope to have the opportunity to welcome you back in the future to showcase the exceptional service and hospitality for which we are known. Warm regards, The Apurva Kempinski Bali
Здравствуйте! Океан у отеля действительно не очень, похож на лужу…
Все рестораны вкусные, выделить какой то не могу. Отдых проходил без детей, поэтому информации о развлечениях нет, но в отеле было много семей с детьми . В целом отель достойный, если бы не океан, но и тут не проблема, искупаться можно рядом
Hi, you can snorkel off the beach but you won't see much. The hotel can help you organise a day trip to Nusa Lembongan, a great day trip and there are lots of great snorkelling places around the island.
