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泗水萨默塞特酒店公寓
Verwood Hotel & Serviced Residence

409 条点评
在157家泗水酒店排名第15
旅客 (193)
客房和套房 (49)
餐饮 (14)
卓越奖

关于

地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
餐厅
客房服务
游泳池
有健身房的健身中心
免费停车
酒吧/大堂
Spa
免费高速WiFi
会议室
会议设施
儿童活动 (适合儿童/家庭)
公用Wifi
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
机场接送
残障通道
洗衣服务
温水浴池
精通多国语言服务人员
网球场
门房服务
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客房特色
客房内冰箱
小吧台
空调
吸烟房
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店风格
家庭
商务
酒店星级
409 条点评
6问答
0 个房间贴士
旅行者评分
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浴室发霉,蚂蚁在爬,网路超级慢,甚至根本连不上网络,真烂,不会再入住了,房间的也感觉很昏暗,洗手台的水开关也是坏的,冷气开关也故障
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回复来自泗水萨默塞特酒店公寓的General Managerrmverwood
2017年9月10日已回复
Dear Guest, Thank you for taking the time to communicate to us why our product especially the internet access and room condition did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any hospitality business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you, Sincerely yours, Muhamad Renzo Resident Manager rm.verwood@reveurhotels.com
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我只能写写房间,因为在看到房间后,我就离开了。我在booking.com 上预订的,不能退款。幸运的是,我只预订了一天。我走进房间后,闻到一种奇怪的味道。公寓很老旧,感觉不干净。墙和房顶有潮湿的印记,可能是以前被水弄的。
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回复来自泗水萨默塞特酒店公寓的General Managerrmverwood
2017年8月9日已回复
Dear Mr. sdjbechler Thank you for taking the time to communicate to us why our room condition did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any hospitality business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you, Sincerely yours, Muhamad Renzo Resident Manager rm.verwood@reveurhotels.com
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很舒服的酒店,适合家庭聚会。地理位置优越,很舒服安静,设施齐全。很适合家人们聚会。这里有单人间双人间还有三人间,取决于你几人入住。可以休息,游泳,泡温泉,健身等等。肯定不会让你无聊。早餐种类丰富,味道很棒。
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回复来自泗水萨默塞特酒店公寓的General Managerrmverwood
2017年7月12日已回复
Dear Mr. Isai. W Thank you for your review on TripAdvisor. Great to hear your overall experience of Verwood Hotel and Serviced Residence during your stay was excellence and that you recommended our hotel as “good value and worth a visit”. This great comment and experienced certainly will pass to our staff. We have taken this up with respective departments and will increase the service and product availability. Thank you for staying with us and for ranking us so highly. Yours sincerely Muhamad Renzo Resident Manager +62 81578601234 rm.verwood@reveurhotels.com
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有点历史的饭店,卫浴设备无浴缸,早餐还好。附近有有各式餐厅牛排,当地海鲜等位于高速公路附近交通方便离机场近等优点
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回复来自泗水萨默塞特酒店公寓的ManagerBryan L
2016年6月23日已回复
Warm greetings from Somerset Surabaya, Jason T, and thank you for sharing your experience. We are glad that our strategic location enhanced your visit - as you correctly highlighted, we are blessed with numerous dining options right at our doorstep, and shopping malls within 5 mintues' drive, while the airport is conveniently accessed via the nearby highway. Thank you for staying with us, and we hope to welcome you again soon. Regards, Bryan Loh Residence Manager
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2014年2月6号,我很不幸地在公寓的高级客房住了一晚。我觉得房间的床上里有跳蚤或者其他种类的虫子,因为我觉得有东西在我身上爬但是我又什么都没找到。东西不大但是肉眼不好看到。后来,我就这么坚持地睡了一宿。空调的温度设置完全反着来,就是如果你想调到最低温度你就得把温度调到最高。我也不懂这究竟是怎么回事。而且,厕所漏水,晚上一直在漏水。酒店外边有人在办聚会庆祝,一直开到半夜,外边的声音我都听得很清楚。总之,要么就定豪华客房要么就商务客房,这些都是重新装修过的。而高级客房有些年头了,如果要委婉一点说的话。
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回复来自泗水萨默塞特酒店公寓的General ManagerAnthonyOw
2014年2月9日已回复
Thank you so much for your comments and I am glad to inform you that all the superior rooms will be fully renovated by the end of April which is our last batch of hotel rooms to undergo the renovation program. I had also noted your comments on the rest of the issues and will assure to you that we will rectify it immediately. Thank you once again for staying with us.
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上一页
Selamat sore, terima kasih telah membuka hotel Verwood melalui internet, semua kamar hotel dan apartment kami adalah dekat dengan kolam renang, dan saat ini kolam renang sudah bisa di pakai. hotel kami juga di lengkapi denga play ground buat anak anak indoor dan outdoor. kami menyiapkan special prize jika booking lewat web kami.
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is the hotel provide free shuttle to/from airport? is Grab or Uber service is easy accessible and common in the town?
usually i am using grab car
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Adakah parkiran untuk sepeda motor di akomodasi ini?
Selamat Pagi, Salam hangat dari Verwood Hotl and Serviced Residence, Kami memiliki parkiran motor sangat luas dan mampu menampung lebih dari 100 motor yang terletak persis di bawah bangunan apartment. Sekian dan terima kasih
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請問飯店有沒有電話卡sim card 3G服務?
わたしはsimカードを使って携帯電話でブラウジングしていましたが、セブシティはネットが遅くて困りました。 このホテルのwifiは使い物にならなかったです。
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Dear nauvalafnan, terima kasih atas perhatian anda pada Somerset Surabaya Hotel & Serviced Residence. Harap diketahui bahwa kolam renang dan fasilitas kami yang lain khusus bagi tamu yang terdaftar maupun anggota saja, yang mana handuk kami sediakan. Fasilitas kolam renang juga bisa di nikmati dengan mendaftarkan diri Anda ke Club Arena dengan biaya IDR 50.000 saja untuk dewasa (handuk termasuk). Kami menyediakan minuman di Piramid Bar yang berdekatan dengan kolam renang, dan terbuka bagi semua tamu. Kami tunggu kedatangan Anda segera. Salam, Bryan Loh Residence Manager
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12
价位
US$28 - US$62 (基于标准间的平均价格)
其他名称
somerset surabaya hotel and serviced residencesomerset hotel surabaya
原名为
Somerset Surabaya Hotel & Serviced Residence
位置
印度尼西亚爪哇East Java泗水
客房数量
452
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