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Red Lion Hotel Albany (奥尔巴尼)

538 条点评
在50家奥尔巴尼酒店排名第39
旅客 (143)
客房和套房 (42)
泳池和海滩 (5)

关于

在 奥尔巴尼 的 50 家酒店中排名第 39
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
餐厅
免费停车
有健身房的健身中心
免费高速WiFi
酒吧/大堂
Spa
会议室
会议设施
允许携带宠物 (可带狗/宠物)
公用Wifi
室内游泳池
室外游泳池
宴会厅
干洗服务
接驳车服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
温水浴池
温水游泳池
自助式洗衣服务
门房服务
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客房特色
客房内冰箱
空调
套房
家庭房
无烟房
酒店信息
酒店星级

位置

全屏
60相对适合步行
评分:60/100
30 家餐厅1 公里内
1 个景点1 公里内
538 条点评
2问答
0 个房间贴士

点评

旅行者评分
  • 86
  • 83
  • 108
  • 116
  • 145
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  • 中文(简体)
在我妻子住院期间,我不得不在这呆上几天。房间里总是非常的干净,每天都会有人来打扫、整理床铺。这里的员工非常有礼貌,也非常专业、友好。在这里,我能够每天享受酒店提供的早餐,不得不说周末的自助早餐非常的棒。如果我有一次再在奥巴尼亚这个地区,我会再次选择这一家酒店
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回复来自Red Lion Hotel Albany的General ManagerJohnA7248
2019年2月27日已回复
Thank you for taking the time to write your comments regarding your recent stay at the Red Lion Hotel Albany. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards,
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这次我们是和消防队一起来Red Lio吃饭,但我拒绝再来这里居住。四年前我们曾在这里住过,那时这里是一个完全不同的地方。我甚至不知道该从哪说起。我们的门把手坏了,但工作人员却拒绝为我们更换房间。我们的钥匙几乎每次都不好用,工作人员却责怪我们把钥匙放得离手机太近。浴室里的头发粘在淋浴墙上,地板很恶心,绝对没有清理干净。整个地方都破破烂烂的,非常过时。那次去入住之前我没有看过评论因为上一次没有遇到任何问题。要是看了其他的评论的话,绝对会预订其他的酒店的。如果可以打零星的话,我肯定要给这里打零星。
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回复来自Red Lion Hotel Albany的General ManagerJohnA7248
2018年11月5日已回复
Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I will be addressing your concerns with our team from your recent visit to ensure that these issues do not happen in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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2018年10月的第一周期间,我入住了这里,当我淋浴时,我注意到有只虫子在浴帘上爬,想着可能是只蜘蛛。当我凑近一看,我意识到这是一只床虱!我杀死了它,并拍照拿给了前台看,但我得到的只有一句“我很抱歉在您身上发生了这种事情,我会告知客房保洁员的”。没有退款,没有折扣,什么补偿都没有。我不会再住这了,特别是马路对面还有其他酒店。我们团里的另一人也在他们的房间里发现了一些床虱,但酒店也没有为他们做任何补偿。
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回复来自Red Lion Hotel Albany的General ManagerJohnA7248
2018年11月13日已回复
Dear Lisa, Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take these issues very seriously and will look into the situation. If it was a bed bug, it would have probably been more centered around your sleeping area and not in the shower area. Again, we apologize for the issue you encountered during your recent visit! Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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在我入住的3天期间,我起码就坏掉的吹风机要求他们来维修一事交涉了5次,然而结果却是我不得不在最后一晚自行修理。每次跟前台反应此事,接待员总是告诉我很快会派人来解决。我甚至也看到听到了前台接待员联系维护部门反应这个问题。我偶然发现了吹风机坏掉的原因,我需要通过按下一个从前面看不见的开关来修好它。维修人员哪怕只是花不到10分钟的时间上门检查下问题吹风机就能换个好印象,或者只是拿另一个吹风机来替代也是好的。谎言和冷漠现在已经导致了不好的影响。
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回复来自Red Lion Hotel Albany的General ManagerJohnA7248
2018年9月24日已回复
Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I will be addressing your concerns from your recent visit with our engineering team to ensure this does not happen again in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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这个地方已经改名换姓,还指望会有所改善。但压根不可能发生。房间的闹钟收音机没插电。我在半夜12点半不得不学习如何设置这个东西。浴室只能淋浴。旋钮坏了。虫子飞来飞去。吃饭的时候去餐厅吃饭。Nat到处都有。如果不是为了出差订了这家。我永远都不会来。
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与这家酒店合作收集的点评
回复来自Red Lion Hotel Albany的General ManagerJohnA7248
2018年9月14日已回复
Dear Peter, Thank you for taking the time to write your comments on your recent stay at the Red Lion Hotel Albany. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
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价位
US$84 - US$158 (基于标准间的平均价格)
其他名称
holiday hotel albanyholiday inn albanyalbany holiday inn
原名为
Radisson Hotel Albany
位置
美国纽约州奥尔巴尼
客房数量
312
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