(my original review on Booking was deleted by the website so it becomes more horrible now) We chose this hotel rather than chain hotel, hoping for a exquisite stay, but we were completely turned down. We did feel welcome at breakfast with staffs at restaurant, but on the first morning the scrambled egg I ordered wasn’t cooked and served directly (I suspected it was cooked earlier and heated by steam). The location was near Konak Pier and from our room we can hear the crowd at night, and it was far from the safer area where most hotels located. The worst part was the service of the reception and the concierge. We were almost ignored by the young lady at the reception when we arrived and during c-in a male staff of concierge kept staring at my wallet in a uncomfortable way while I kept holding it. He insisted to accompany us while we were two ladies with large luggages and the space in the lift was limited. And when we c-out the exactly same guy played with our luggage trolleys and giggled with another staff at the concierge and the driver (we asked for a taxi to the airport) in Turkish, mentioning our nation several times. I did NOT find anything funny about it and definitely every hotel guest’s information was NOT something they can JUDGE AT or even MAKE FUN OF! And by the way, if you’d love to speak ill of foreign guests in the presence of them, do not expect them not understanding any Turkish at all. It left a smell and shadowed our stay at Izmir. What we experienced was neither decent nor pleasant. Shame! 酒店附近环境嘈杂不安全，晚上会听到街上的声音。初到时前台的女士态度冷淡，用信用卡垫付钱时门童一直盯着我手中的钱包。尽管我们是两位女士、行李很大、电梯空间小，诸多不便，这位门童依然要和我们挤一趟电梯送行李（大多数酒店都可以做到客人、行李分开）。退房的时候更精彩，同一位门童一直在玩我们行李的拉杆，在叫出租车的时候和另一位门童以及出租车司机用土耳其语说笑间几度夹杂着“中国”（Çın）。我不明白有什么好笑的，顾客的信息是可以评判或者开玩笑的吗？我们没有受到基本的尊重！太糟糕了！同个价位大家还是订北边的几家连锁品牌酒店吧！…

入住日期：2019年8月旅行类型：全家游

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回复来自Key Hotel的Front Office ManagerOZGUN_CAN

2019年9月8日已回复

Dear Guest, Thanks for posting your personal views. Unfortunately at this point we cannot provide proper explanation for things written above, as they consist of subjective assumptions and/or prejudice rather than objective facts. Wish you had shared the issues instantly with the management so that we could investigate on time. Still, we are sorry to read that your experience didn't meet your expectations. As a team, rated number one, by thousands of guests and gained certificate of excellence for seven consecutive years, we strongly believe that we have done our utmost to assist you in a professional, thorough and courteous manner. We will continue to strive in providing the best service and product that Key Hotel is renowned for. PS: We have to make a correction for the Tripadvisor community. Your copy-pasted comment on Booking.com is still there and cannot be deleted. No need for misleading information. Regards. Ozgun Can Front Office Manager

Dincer H. 写了一条点评 2019年8月

土耳其安塔利亚2 分享

“宝石！”

只住了一晚，但是觉得就像呆在家里一样。从前台到保洁再到餐饮部的人们都笑容满面，非常热情。我绝对会跟所有愿意住在伊兹密尔的人推荐这间设计和位置都很完美的酒店。我要向钥匙酒店员工们的专业致以我的感谢和亲切的问候。

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回复来自Key Hotel的Front Office ManagerOZGUN_CAN

2019年9月8日已回复

Dear Valued Guest, Thanks for taking time to share your experience at Key with the Tripadvisor community. We are more than happy to read that you had a satisfying stay at Key. Looking forward to your next visit! Best regards. Ozgun Can Front Office Manager

Jaci C 写了一条点评 2019年7月

澳大利亚悉尼10 分享

超赞的酒店，优质的服务

这家酒店的位置很好。可以直接从窗户欣赏到水景，还可以在房间内舒适地欣赏到日落。酒店工作人员都很友好且乐于助人，从我预订的那一刻起，他们就非常关心我。这家酒店的房间很宽敞且现代化，我们预定的两间卧室内都有独立的浴室，而且中间还有一个客厅。房间内的装饰很有序，在墙上还有智能控制面板和遥控器，这让孩子们非常兴奋。酒店提供的早餐棒极了，一边吃早餐还能欣赏到很美的水景，还有各种各样的冷热菜肴可供选择。在我们需要提前离开的最后一天，酒店工作人员帮我们把早餐盒装满了水、果汁和咖啡。我们真的很享受我们在这家酒店度过的时光，我们下次还会回到这家酒店并向我们所有的朋友推荐这里的。谢谢你们!

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回复来自Key Hotel的Front Office ManagerOZGUN_CAN

2019年7月29日已回复

Dear Valued Guest, We really appreciate your kind words regarding your recent experience at Key. Looking forward to your next visit to Izmir, in not too distant future hopefully. Warm regards.

Milano76 写了一条点评 2019年5月

意大利米兰289 分享102 推荐

很棒的酒店

这个酒店非常现代化，干净整洁，设备齐全。很难找到真正的缺点。附近很多餐馆和酒吧。不过需要注意的是在这里一定要小心一点注意安全…因为内部完全由黑色玻璃和镜子组成:-)

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回复来自Key Hotel的Front Office ManagerOZGUN_CAN

2019年5月21日已回复

Dear Valued Guest, Thank you for taking time to post a review of your experience at Key. See you soon hopefully. Kind regards.

Arwed G 写了一条点评 2019年3月

德国法兰克福46 分享42 推荐

现代，优雅，位置优越

这家现代感十足且布置高雅的酒店坐落在海滨长廊上，提供了非常舒适的住宿环境。只有餐厅的厨房不符合5星级标准。缺点：背面的房间很嘈杂，所以选择前面或海边的房间会好一些。

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回复来自Key Hotel的Front Office ManagerOZGUN_CAN

2019年3月26日已回复

Dear Valued Guest, Thank you for taking time to share your opinion with us and the Tripadvisor community. Looking forward to welcoming yo back to Key soon. Best regards.