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Al Hamra Residence & Village (哈伊马角)

旅客 (1902)
360
全景 (17)
客房和套房 (428)
卓越奖

关于

在 哈伊马角 的 30 家酒店中排名第 15
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
游泳池
客房服务
免费停车
餐厅
酒吧/大堂
含早餐
有健身房的健身中心
付费Wifi
付费网络
会议设施
儿童活动 (适合儿童/家庭)
公用Wifi
室外游泳池
宴会厅
干洗服务
接驳车服务
提供早餐
机场接送
残障通道
洗衣服务
精通多国语言服务人员
网球场
门房服务
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客房特色
空调
套房
无烟房
酒店信息
酒店星级
酒店风格
家庭度假村
家庭
1,952 条点评
141问答
0 个房间贴士

点评

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  • 中文(简体)
一个舒适的度假胜地。对家庭和朋友都有好处。接待工作人员是乐于助人的。底层的房间非常宽敞,有一间大卧室,客厅有沙发床和梳妆区。对于这个度假胜地的主要抱怨与卫生有关。毛巾是非常旧的,而且入住后房子里可用的毛巾有些甚至是破损的。游泳池在清洁和保养方面也有轻微的忽视。由于有突出的地方,总体来说还不是一次很糟糕的体验。
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回复来自Al Hamra Residence & Village的Hotel ManagerAmrAhmedHotelManager
2017年9月24日已回复
Dear AAidy , Thank you for taking the time to share your recent experience at Al Hamra Residence and Village and your positive comments on the accommodating staff, We are absolutely committed to ensuring the complete satisfaction of our guests, and in turn, immediately addressing any issues that may have impeded a fulfilling stay at our hotel, Please be assured that we take your comments very serious and will do our utmost to improve in these areas, We are regretful that your stay was not up to your satisfaction and hope to be of better service to you in the future, wishing that you give us a new opportunity Yours, Amr Ahmed, Hotel Manager
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在此,特别感谢贾瓦德和前台主管艾哈迈德先生给我们提供了最好的服务。我们是9月1日晚入住酒店的,在晚上7到8点期间,没有工作人员告知我们游泳池开放到晚上10点,他只是告诉我们,游泳池开放到下午而已,对此,我们很失望。但说实话,有一个游泳池开放至晚上10点,其实是很不错的。整体来说,我们都是挺满意的。
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回复来自Al Hamra Residence & Village的Hotel ManagerAmrAhmedHotelManager
2017年9月3日已回复
Dear Guest, Greetings to you! Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village. I am delighted to read that you enjoyed your stay with us and had a magnificent trip. Thank you for your annotations for the staff outstanding services. Kindly be assured that your accolades of our service have been shared with the team especially Melody, Jawad and Ahmed to show them that their exertions were well valued. Nevertheless, we have vanished through also your antagonistic view pertaining the closing time of the pool and forwarded to the concerned department to work on improving our experiences based on that. We look forward to welcoming you once again for a memorable beach holiday in Ras Al Khaimah. Best Regards, Amr Ahmed, Hotel Manager
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酒店的客房很好很大,早餐很干净,离高尔夫购物广场还有餐馆很近。适合家庭度假,厨房不是很好:缺乏菜肴和餐具。海滩和泳池都很棒。周围的儿童游乐场有点粗糙。总的来说待得很开心。比呆在迪拜便宜很多。它有一个海滩接近自己的姐妹酒店,那是一家五星级度假酒店-哈姆拉宫海滩酒店,离乡村酒店(别墅类型)只有很短的距离。食物很棒,许多欧洲游客都喜欢这个地方。
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回复来自Al Hamra Residence & Village的Hotel ManagerAmrAhmedHotelManager
2017年8月13日已回复
Dear Guest, Greetings to you! Thank you for taking time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village. We are indeed pleased to hear that you had a great time at the resort. I would like to extend my exceptional gratitude for the positive feedback though. With inclination we shared your compliments already with our entire team especially to Nishantha, Franco, Dilum, Sagar and Sunit to show them that their exertions were well valued. We look forward to seeing you again at Al Hamra Residence and Village so that we can make your beach holiday truly special and memorable. Best Regards, Amr Ahmed, Hotel Manager
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在那里度过了美好的时光。能把车停在门阶上真是太棒了。房间也很好。明快!还有早餐!天啊!非常华丽!洛维特在餐厅给我们温暖和微笑,值得一提的是:劳伦斯和姬恩夫妇(前台人员)。非常友好,总是乐于助人。不过,如果无线网络可以在房间里,而不仅仅是在公共区域,那就更好了。一定会回来过另一个周末!感谢。
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回复来自Al Hamra Residence & Village的Hotel ManagerAmrAhmedHotelManager
2017年7月23日已回复
Dear Guest, Greetings to you! Thank you for your candid review on TripAdvisor. We are indeed elated to hear that you had a wonderful holiday with us. Thank you for your appreciation for the spotless room, the extravagant breakfast and the staff to be courteous and friendly. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Lovette, Lawrence and Jean to show them that their efforts were well treasured. Nevertheless, we have gone through also your adverse feedbacks and forwarded to the concerned department to work on improving our experiences based on that. We look forward to welcoming you once again for a memorable beach holiday in Ras Al Khaimah. Best Regards, Amr Ahmed, Hotel Manager
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旅馆有一些问题,比如说房间的干净程度和游泳设施。但是总之你会愉快地离开而且会再回来,因为这些员工尤其是前台的工作人员,就像那个人:我记不清他的名字但是他的姓是Hasaballah先生,使得你会一直选择这家旅馆,即使存在设施的问题。
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回复来自Al Hamra Residence & Village的Hotel Manager AmrAhmedHotelManager
2016年5月15日已回复
Dear Guest, Greetings to you! Thank you for taking the time to write a review on TripAdvisor. I am delighted to read that you enjoyed your stay with us. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Hasaballah and the rest of the Front Office Staff, to show that theirs efforts were well appreciated. Thank you once again and we do hope to welcome you back soon at our Hotel. Best Regards, Amr Ahmed, Hotel Manager
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上一页
价位
US$41 - US$213 (基于标准间的平均价格)
原名为
Al Hamra Palace Beach Resort
位置
阿联酋Emirate of Ras Al Khaimah哈伊马角
客房数量
147
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